Quantum Metric

Technical Account Manager

Quantum Metric

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $95,000 - $110,000 per year

Job Level

Mid-LevelSenior

About the role

  • Partner with Account Management, Customer Success, Support, Engineering and Product teams to deliver a unified, consistent customer experience — aligning technical execution with strategic objectives and ensuring issues are resolved efficiently
  • Build and maintain strong relationships across all levels of customer and internal organizations — from executive sponsors to day-to-day users — ensuring communication is clear, credible, and constructive
  • Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities, progress, and deliverables
  • Partner closely with Account Management to ensure all technical efforts directly support broader strategic and commercial goals
  • Translate customer goals and challenges into clear, actionable plans that drive both immediate solutions and long-term stability
  • Anticipate potential risks or points of friction before they escalate, developing mitigation plans and proactive communication strategies
  • Oversee and coordinate technical work-streams — ensuring the right resources are engaged, milestones are tracked, and SLAs are consistently met
  • Collaborate with Customer Success Engineers and Customer Success Business Consultants to connect technical solutions to measurable business impact
  • Provide proactive, structured communication to customers and internal teams, maintaining transparency on progress, blockers, and next steps
  • Monitor support tickets and technical initiatives for assigned accounts, ensuring prioritization, documentation, and timely resolution
  • Partner with Product and Engineering to escalate and resolve critical issues, providing clear business context and follow-through
  • Support recovery and communication strategies for high-visibility or at-risk accounts with professionalism and composure
  • Identify recurring trends or process improvements that strengthen efficiency and prevent future issues
  • Represent the voice of the customer internally, ensuring both business and technical perspectives inform decisions and prioritization

Requirements

  • 4+ years of experience in Technical Account Management, Customer Success, or Program Management within SaaS or enterprise technology. A basic understanding of HTML/CSS and analytics tagging is suggested
  • Strong business and technical acumen — with the ability to understand our platform, translate its capabilities into customer value, and connect technical insights to strategic outcomes
  • Exceptional communication and executive presence — adept at engaging both senior leaders and operational teams with credibility and empathy
  • Proven ability to build rapport and trust across diverse teams, balancing diplomacy with directness
  • Strong critical thinking, prioritization, and organizational skills with a proactive approach to problem-solving
  • Proven success in managing multiple enterprise accounts with cross-functional dependencies
  • Proficiency with collaboration and tracking tools such as JIRA, Salesforce, Confluence, and Slack
  • A self-starter mindset grounded in accountability, curiosity, and a drive for continuous improvement
  • Travel: 20%
Benefits
  • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
  • FSA, DCFSA, and HSA accounts
  • Employee Assistance Programs (EAP)
  • Telehealth options
  • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
  • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
  • Discounts on Pet Insurance
  • 401k (with employer match) and Options / Equity
  • 13 company holidays
  • Unlimited Paid Time Off
  • Sick leave
  • Parental/Adoption Leave
  • One-time stipend for work-at-home employees
  • Monthly business expense stipend
  • Flexible work environments
  • Employee Discount Program (Perks at Work)
  • Employee Referral Program
  • Lead Referral Program
  • MacBook and awesome swag delivered to your door
  • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Technical Account ManagementCustomer SuccessProgram ManagementHTMLCSSanalytics tagging
Soft skills
communicationexecutive presencerapport buildingcritical thinkingprioritizationorganizational skillsproblem-solvingdiplomacydirectnesscuriosity