Senior Client Success Executive

Quantum Health

Senior Client Success Executive responsible for client management and relationship building at Quantum Health. Focusing on client success, retention, and growth through strategic engagement and support.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals
Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels
Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs
Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue
Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value
Regularly track and assess client health, using data and insights to identify risks and opportunities for deeper engagement and growth
Develop and execute client success plans that align with client goals and foster long-term partnerships, driving retention and growth within assigned accounts
Monitor key success metrics such as adoption rates, client satisfaction scores (NPS/CSAT), and revenue growth
Regularly report progress and outcomes to both clients and internal stakeholders
Act as a trusted advisor and advocate for the client, ensuring any issues or concerns are addressed swiftly and effectively, coordinating with internal teams as necessary
Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey
Collect and relay client feedback to internal teams, providing insights to improve product offerings, services, and overall client experience

Requirements

What you’ll need

Bachelor's degree in business or equivalent experience
10+ years' related industry experience in consulting, sales, or other applicable area
Proven experience in client success, account management, or customer experience, focusing on driving client outcomes and revenue growth
Strong relationship-building and communication skills, capable of working with a variety of client stakeholders, including executives
Experience managing complex client accounts and coordinating across multiple departments
A results-driven mindset, focusing on client retention, growth, and overall satisfaction
Proficiency with CRM systems and client success platforms
Analytical thinking and problem-solving skills to proactively address client challenges
Strong administrative/technical skills; comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently
A high degree of personal accountability and trustworthiness

Benefits

Comp & perks

Health, vision and dental coverage
Life insurance
Legal and identity protection
Adoption assistance
Employee Assistance Program (EAP)
Teladoc services
401(k) plan with up to 4% employer match
Paid Time Off (PTO)
7 paid holidays
Parental leave
Volunteer days
Paid sabbaticals
Tuition reimbursement up to $5,250 annually
Certification/continuing education reimbursement
Discounted higher education partnerships
Paid trainings and leadership development
Casual dress code
Open floor plans
Full-service dining
Free snacks and drinks
Complimentary 24/7 fitness center with group classes
Outdoor walking paths
Game room
Notary and dry-cleaning services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementcustomer experienceanalytical thinkingproblem-solvingresults-driven mindsetrelationship-building

Soft Skills

communication skillspersonal accountabilitytrustworthiness

Certifications

Bachelor's degree in business