Quantrics Enterprises Inc.

ServiceNow Architect, Team Lead – SPM, Python

Quantrics Enterprises Inc.

full-time

Posted on:

Location Type: Remote

Location: Philippines

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

JavaScriptPythonServiceNow

About the role

  • Lead and manage the GCC (Global Capability Center) squad, ensuring effective delivery, collaboration, and alignment with business objectives.
  • Provide technical leadership by analyzing complex requirements, resolving technical challenges, and recommending optimal solutions (Out-of-the-Box vs. custom development).
  • Establish and enforce development best practices, coding standards, and platform governance across the team.
  • Coach and mentor team members to elevate technical capability, productivity, and overall performance.
  • Challenge existing processes and ways of working to drive continuous improvement, efficiency, and innovation.
  • Actively contribute to development activities by working on user stories or features when required.
  • Drive enhancements in CI/CD pipelines to improve deployment efficiency, reliability, and release quality.
  • Design and implement automated testing strategies to ensure high-quality delivery of features and user stories primarily within the SPM (Strategic Portfolio Management) module.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • Minimum of 5+ years of experience with ServiceNow and held an architect or technical lead role.
  • Experience in SPM (Strategic Portfolio Management) module.
  • 5+ years of experience in development, with strong proficiency in JavaScript within the ServiceNow platform and experience of Python for automation and scripting.
  • 5+ years of experience working with DevOps tools and practices, within an Agile delivery environment (e.g., Scrum, Kanban).
  • 5+ years of experience in people management , including leading technical teams, coaching developers, performance management, and driving team delivery.
  • Demonstrated interest in learning network technologies and operational processes .
  • Strong professional discipline, including consistency, punctuality, and reliability in a team environment.
  • Effective communication skills, with the ability to collaborate daily with cross-functional teams.
  • Proactive and curious mindset, with a strong drive to understand business context and continuously improve solutions.
Benefits
  • Work From Home Set-up
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaScriptPythonCI/CDautomated testingAgileScrumKanbanServiceNowSPMdevelopment best practices
Soft Skills
technical leadershipcoachingmentoringcollaborationcontinuous improvementcommunicationproactive mindsetcuriosityperformance managementteam delivery
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systemsrelated field