quantilope

Manager

• Own a portfolio of Enterprise Accounts, ensuring consistent value delivery.
• Drive expansion within your accounts by increasing adoption of the full product portfolio.
• Navigate renewal and commercial relationship conversations and collaborate on contract structuring.
• Develop and execute multi-year partnership plans utilizing KPI analysis to manage client health.
• Present comprehensive overviews of quantilope's strategic value to stakeholders.

Senior Client Development Manager

People Operations

• Global point of contact for managers and employees on all operational matters across the employee lifecycle
• Management of all contracts, reference letters and personnel administration
• Management and updating of the HRIS (Personio) and other HR systems worldwide
• Close collaboration with People Partners, Legal, IT, Talent Acquisition and Finance/Payroll
• Analysis of people data, trends and KPIs and delivery of actionable insights
• General office administration duties for the Hamburg location

People Operations Manager

Operations

• You empower Client Development leadership with actionable reports & dashboards, making the impact of various business initiatives along the customer journey visible through data.
• You serve as the first line of support for our Client Development team, providing hands-on, practical help to tackle their daily questions and troubleshoot issues related to tools, data, and processes.
• You own the operational design of the Client Development customer journey, and collaborate closely with stakeholders across Client Development and Customer Success to ensure a seamless, scalable handoff between teams.
• You help operationalize customer health and expansion signals, putting relevant KPIs & procedures in place to guide the Client Development team's focus.
• You design, build, and operationalize Client Development playbooks and manage the rules of engagement for optimal collaboration between Client Development and other customer-facing teams.
• You lead Client Development business review sessions, inspiring participants to develop new strategies based on customer data.
• You will own your quarterly roadmap of strategic projects for Client Development, driving them from initial scoping, development with our tech team, testing, documentation, and enablement, through to final adoption.

Customer Operations Manager

Consultant

• Becoming the subject matter expert in all field management aspects of market research projects.
• Managing field management projects within our DIY research platform.
• Assisting with panel feasibility and cost requests for new and complex studies.
• Working closely with our panel partners to ensure fielding is on time and within budget by carefully monitoring quotas and incidence rates.
• Becoming an expert in the field management tool of our platform and proactively making recommendations for technical improvements.
• Ensuring the timely closure and invoicing of fielding surveys.
• Collaborating with the Senior Panel Consultant to manage and resolve any data quality issues with panel vendors.
• Regularly partnering with Research Consultants to address and fulfill their field management needs.

Junior Panel Consultant

Research Analyst

• Guiding clients through complex research needs through sophisticated online survey design.
• You delight and surprise our clients with bespoke and novel insights and approaches.
• Mentor and coach junior team members, sharing your broad expertise in market research.
• You train new customers on our software and inspire them to use it independently.
• Become a product expert and effectively respond to customer inquiries.
• Act as a trusted partner, ensuring our software becomes an essential part of your clients' daily work.

Research Consultant

• Lead the team and strategy for sample design and management, providing expertise to our pre- and post-sales teams and managing 2-3 more junior panel consultants.
• Champion data quality by conducting audits, implementing new approaches, and sharing industry news.
• Support continuous process improvement and educate colleagues on all phases of the panel process.
• Provide recommendations on panel providers and sample structure for complex projects, leveraging your understanding of demographics, quotas, and targeting.
• Support the technical development and automation of the field management section in our platform.
• Serve as the voice of quantilope by establishing and nurturing strong relationships with our panel partners.
• Assess and establish relationships with potential new partners to expand our recruiting capabilities.
• Support negotiations on rate cards and service level agreements with partners.

Senior Panel Consultant

Account Executive

• Build business relationships with decision-makers at all levels of management and become a trusted advisor.
• Advise decision-makers by partnering with your solution/research consultant to prepare the ideal solution by uncovering and aligning their needs and wants.
• Directly responsible for the entire sales funnel, from initial contact to closing, with support from solution/research consultants, sales development team, and the inbound marketer.
• Sell tailored solutions of our Agile Insights Platform with support from the customer success and product teams.
• Win new clients by educating them on a new way of conducting research leveraging our consumer engagement platform.