Quanta Previdência

Analyst

• Assist customers to understand their needs and concerns, ensuring they receive appropriate support with quality and efficiency.
• Analyze reports on service performance, highlighting areas of success and opportunities for improvement.
• Evaluate service and customer experience metrics to identify patterns and areas for enhancement.
• Resolve issues received by the Customer Relationship Center, especially those escalated by the back-office team.
• Communicate clearly and listen attentively to facilitate customer understanding of the situation and to aid communication between customers and different company departments.
• Maintain accurate and up-to-date records of customer interactions.
• Carry out customer identification procedures prior to service, ensuring compliance with LGPD (Brazilian Data Protection Law) and protection of customer privacy, and perform operations as set out in the Entity's regulations and processes.
• Encourage customers to provide ratings of our service, as these are a key source of feedback and represent the customer’s voice within the company.
• Propose improvements to optimize service and customer satisfaction.

Customer Relationship Analyst