Technical Account Manager – Customer Care, B2B SaaS
Yuma AI (YC W23)
SQL
Customer Experience Advisor
Qualtrics
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $127,000 - $200,000 per year
Job Level
SeniorLead
About the role
- This role is crucial in delivering program consulting services to Qualtrics customers across various industries, empowering them to develop and execute world-class CX Programs.
- You'll lead with a strategic roadmap, collaborating closely with clients to align on program vision, design journeys, and measurement strategies.
- You will engage with some of the world’s most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journey mapping, and listening post designs.
- This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep understanding of their business needs and shape their CX Programs.
Requirements
- CX Expertise: 8-12 years of CX design and delivery experience in major industry verticals.
- Educational Background: Advanced degree in a research or business-centric field preferred. Bachelors Degree required.
- Methodological Knowledge: Strong understanding of research methodology, survey design, and data analysis.
- Communication Skills: Exceptional written, analytical, and verbal communication skills, with experience presenting to senior leadership teams.
Benefits
- Medical, Dental, and Vision coverages as well as generous 401(k) match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
- $1800 Experience bonus to be used for an “Experience” of your choosing
- 6 weeks parental leave for all parents, with an additional 6-8 weeks for birthing parents. Parents can also take advantage of our 4 week part-time transition period back to work.
- Other parental benefits include fertility coverage of two cycles of fertility assistance, adoption assistance, cloud village daycare within walking distance of Provo office, Milk Stork for shipping breast milk home when you are traveling
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CX designprogram deliveryresearch methodologysurvey designdata analysiscustomer journey mappingprogram designmaturity assessmentsprogram reviewslistening post designs
Soft skills
communication skillsanalytical skillsverbal communicationwritten communicationpresentation skills
