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Enterprise Support Manager Internship
QualtricsInternship for Enterprise Support Manager at Qualtrics, focusing on customer support and team leadership for military candidates. Join a dedicated team serving enterprise clients with innovative solutions.
About the role
Key responsibilities & impact- Lead a team of Enterprise Support specialists to deliver high touch technical support and hands on break fix support.
- Provide coaching and mentorship to guide career development for their team
- Foster a culture of accountability, inclusion, and customer obsession
- Work closely with cross-functional counterparts to identify and drive initiatives to improve the customer experience
- Collaborate with the Product team, bringing unique insights on real-world client needs to shape Product roadmap.
- Partner closely with our XM Success team to own complex product support issues and enable that teams’ success
- Manage team capacity and resource allocation
- Communicate team impact and results to key partners and act as an advocate for the team within Qualtrics and to external customers
- Maintain an expert knowledge of the Qualtrics XM Platform and other products and drive improvements to product quality/customer experience
Requirements
What you’ll need- Bachelor’s degree, or completion of Bachelor’s degree by military exit date
- Excellent verbal and written communication skills
- Passion for enabling others to achieve success
- Demonstrated ability to build and lead teams to concrete and measurable results
- Excellent analytical/problem-solving skills with a history of driving impact within a high-growth organization
- Excellent interpersonal skills and the ability to coach and influence others.
Benefits
Comp & perks- In-office perks like catered lunch, snack bars, and the ability to bring your dog to work (in select offices)
- Relocation bonus for out of state applicants
- 30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)
- Qualtrics Experience Program - $1800 annually for an experience of your choosing (eligible after one year)
- Wellness Reimbursement Program - $1200 annually ($300/quarter) for wellness related activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingmentorshipaccountabilityinclusioncustomer obsessioncommunicationteam buildinganalytical skillsproblem-solvinginterpersonal skills
Certifications
Bachelor's degree