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Junior Service Desk Analyst
Quality DigitalQuality Digital seeks a Service Desk Analyst to assist in customer support and incident resolution for tech solutions. Responsibilities include managing service requests and keeping users informed.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Receive, classify, log, handle, resolve, and, when not possible, escalate incidents/calls and service requests to the next level
- Record in the ITSM tool to ensure the request is routed to the correct team
- Guide users on current processes, rules, and procedures
- Update the requester on the status of their incident/call, providing clarifications, guidance, and information
- Perform software configuration and maintenance
Requirements
What you’ll need- Knowledge of Windows
- Basic knowledge of Computer Networks and Information Security
- ITIL certification
- Customer Service Quality certification
Benefits
Comp & perks- Meal and/or food allowance for grocery shopping and meals 🍴
- Health and dental insurance so you and your family stay healthy** 💙
- Pharmacy discounts for medications** 💊
- Childcare assistance according to current policy** 🍼
- Gym partnership to encourage physical activity** 🤸♀️🤸♂️
- Partnership with SESC for a variety of cultural and leisure programs** ✈
- Partnerships for language studies, technology courses, and online learning platforms** 📚
- Payroll-deductible loans with attractive rates + financial education program 💰
- Corporate University and learning tracks with a wide range of content on technology, soft skills, market trends, and more 👨💻
- Employee Referral Program with potential prizes and bonuses 🎁
- Group life insurance ⛑
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WindowsComputer NetworksInformation SecurityITSMsoftware configurationmaintenance
Soft Skills
customer servicecommunicationproblem-solvingguidance
Certifications
ITIL certificationCustomer Service Quality certification