Quality Digital

Service Desk Analyst (Mid-level)

Quality Digital

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Tech Stack

ITSM

About the role

  • Receive, classify, log, handle, resolve, and, when not possible, escalate incidents/tickets and service requests to the appropriate support level
  • Record details in the ITSM tool to ensure tickets are routed to the correct team
  • Advise users on current processes, policies, and procedures
  • Update the requester on the progress of their incident/ticket, providing clarifications, guidance, and information
  • Perform software configuration and maintenance

Requirements

  • Knowledge of Windows and Microsoft Office suite
  • Basic understanding of Computer Networks and Information Security
  • ITIL certification
  • MCITP or MCSE certification
Benefits
  • Meal and/or grocery allowance for food purchases and meals 🍴
  • Medical and dental insurance so you and your family can stay healthy 💙
  • Pharmacy partnerships offering discounts on medications 💊
  • Childcare assistance according to current policy 🍼
  • Gym membership discounts to encourage exercise 🤸‍♀️🤸‍♂️
  • Partnership with SESC for a variety of cultural and leisure programs ✈
  • Partnerships to support language studies, technology training, and online course platforms 📚
  • Payroll-deductible loans with attractive rates plus a financial education program 💰
  • Corporate University and learning paths with content on technology, soft skills, market trends, and more 👨‍💻
  • Employee referral program with potential rewards and bonuses 🎁
  • Group life insurance ⛑
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software configurationincident managementticket resolutionITSMcomputer networksinformation security
Soft Skills
communicationproblem-solvinguser supportguidance
Certifications
ITILMCITPMCSE