Quality Digital

Senior Quality and Process Analyst

Quality Digital

full-time

Posted on:

Location Type: Hybrid

Location: Osasco • Brazil

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Job Level

Senior

Tech Stack

Tableau

About the role

  • Provide areas with the necessary inputs to develop action plans and follow up to ensure satisfaction and attainment of the established compliance requirements;
  • Establish and promote a Quality and Process culture within the company;
  • Implement internal control tools, continuous improvement practices and PDCA across operations;
  • Design workflows, processes and procedures using market-standard tools (Visio, Bizagi and others);
  • Report any non-conformities in the implemented processes;
  • Participate in meetings and trainings; deliver management presentations;
  • Work on innovation projects aimed at continuous improvement and learning;
  • Create and maintain indicators (KPIs), proposing automation plans via BI technologies;
  • Provide support to internal and external clients, handling remote or in-person service across varying levels of complexity;
  • Manage quality in the operations under your responsibility.

Requirements

  • Bachelor's degree (completed);
  • Knowledge of IT best practices;
  • Basic knowledge of ITIL and COBIT;
  • Intermediate proficiency in Microsoft Office.
  • The following are considered assets / nice-to-haves:
  • ITIL certification;
  • COBIT certification;
  • Continuous improvement methodologies (Lean, PDCA, DMAIC, Six Sigma);
  • Quality tools (flowchart, SIPOC, Ishikawa/fishbone, Pareto, FMEA, 5W2H);
  • Process mapping (BPMN, AS-IS / TO-BE);
  • Indicator management and analysis (KPIs, SLAs and OKRs);
  • Advanced Excel skills and visualization tools (Power BI, Tableau);
  • Development of procedures, policies and manuals.
Benefits
  • Meal and/or grocery allowance for food purchases and meals 🍴
  • Medical and dental coverage for you and your family** 💙
  • Pharmacy partnerships for medication discounts** 💊
  • Childcare allowance according to current policy** 🍼
  • Gym membership subsidy to encourage exercise** 🤸‍♀️🤸‍♂️
  • Partnership with SESC for a variety of cultural and leisure programs** ✈
  • Partnerships for language studies, technology training and online course platforms** 📚
  • Payroll-deductible loans with attractive rates + financial education program 💰
  • Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻
  • Employee referral program with opportunities for rewards and bonuses 🎁
  • Group life insurance ⛑
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ITILCOBITLeanPDCADMAICSix SigmaflowchartSIPOCIshikawaPareto
Soft Skills
communicationpresentationclient supportteam collaborationproblem-solving
Certifications
ITIL certificationCOBIT certification