Support Engineer

• Log and manage tickets, handling both Level 1 and Level 2 requests.
• Provide support for operating systems and software installation, Microsoft Office suite, networks, printers and peripherals, as well as maintenance of desktops and laptops.
• Perform directory mapping, configure POP/Exchange email, Lotus Notes, set up user profiles, install VPN, and configure IP settings.
• Monitor, respond to and update tickets in the ticketing system to prevent queues that could compromise the project's SLA, and minimize ticket backlog.
• Create and update the knowledge base, procedures, support scripts and problem-resolution documentation in the KCS portal.

Junior Level 2 Support Technician

Support Analyst – System Support, Administrative and Operational Modules

Support Assistant, Junior Support Analyst

Support Analyst

Técnico de Suporte N2 Júnior

Support Analyst – Junior