Customer Success Lead
Qualifinds
full-time
Posted on:
Location Type: Hybrid
Location: CDMX • 🇲🇽 Mexico
Visit company websiteSalary
💰 $2,500 - $3,000 per month
Job Level
Senior
About the role
- Build strong relationships with clients to ensure adoption and retention.
- Monitor customer health and usage data to anticipate needs and risks.
- Partner with Product and Onboarding teams to improve the user experience.
- Drive renewal conversations and identify upsell opportunities.
- Develop scalable processes for customer support and success tracking.
- Gathering product feedback from customers to enhance the Voice of the Customer (VOC) within the organization.
Requirements
- 3-5 years of experience in customer success or account management in SaaS or startup environment.
- Strong relationship-building, communication, and problem-solving skills.
- Experience working with CRMs like Hubspot, Salesforce or Notion.
- Proficiency in resolving customer issues
- Ability to translate feedback into actionable improvements.
- Experience working with product teams
- Familiarity with customer success metrics.
- Ability to lead a team.
- A growth mindset with leadership potential to build and scale the CS function.
- Advanced English
Benefits
- Savings fund 9%
- Grocery vouchers $1,600 per month
- Unlimited vacation
- Computer equipment
- Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementcustomer supportcustomer success metricsproblem-solvingfeedback translationSaaS experiencestartup experience
Soft skills
relationship-buildingcommunicationleadershipgrowth mindset