Customer Program Manager

Qualified

Director managing client engagements and product requirements in healthcare AI transformation at Qualified Health. Delivering complex projects and facilitating data integration across client environments.

Posted 4/29/2026full-timePalo Alto • California, Montana, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $175,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary liaison between Qualified Health and assigned clients.
Develop and manage against Partnership Plan including articulation of business goals, KPI definition and project plans.
Lead all client meetings, providing updates, gathering feedback, and ensuring alignment on project goals.
Coordinate and execute action items, ensuring timely delivery of project milestones.
Perform thorough workflow analysis, identification of critical areas for value creation, and provide additional requirements to product teams as necessary.
Identify new use cases and create business and product requirements that provide incremental value to the client.
Monitor project progress, identify potential issues, and implement creative solutions to deliver client value.
Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
Continuously seek opportunities to improve client engagement processes.
Facilitate the data integration process in collaboration with engineering, understanding various client data environments and internal engineering team requirements to successfully deliver the product.
Collaborate with internal teams, including product development and engineering, to deliver solutions that meet client requirements.
Prepare and present regular status reports to clients and internal stakeholders.

Requirements

What you’ll need

Bachelor’s degree in Engineering, STEM, Business Administration, Information Technology, or a related field. A Master’s degree is preferred.
Minimum of 2-4 years of experience in consulting, client engagement, and/or product management.
Proven track record of successfully managing client relationships and delivering complex projects.
Minimum of 2-4 years of experience in customer success, client engagement, account management, and/or product management within the healthcare provider industry.
Experience with data integration processes and understanding of various client data environments.
Experience working with AI technologies or healthcare IT solutions is highly desirable.

Benefits

Comp & perks

Robust medical/dental/vision insurance
Flexible working hours
Hybrid work options
Equity packages

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data integrationworkflow analysisKPI definitionproject managementbusiness requirementsproduct requirementsclient engagementAI technologieshealthcare IT solutions

Soft Skills

communicationrelationship managementproblem-solvingcollaborationclient satisfactionfeedback gatheringcreative solutionsorganizational skills