Lead Qualified Success Architect

Qualified

Lead Qualified Success Architect responsible for implementing Salesforce AI CRM products and driving adoption. Engage customers and transform their sales and marketing processes through conversational marketing.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $171,200 - $329,200 per yearWebsite

About the role

Key responsibilities & impact

Coming to work with an amazing and talented team
Working hard, learning a ton, and having fun every day
Delivering and leading customers through the Qualified Implementation Framework
Interface with Enterprise Architects to outline the optimal technical architecture for customers onboarding Qualified products
Document technical requirements in order to implement a Qualified Data Model aligned to our customers business objectives
Establish a deep consultative relationship with various client business units
Provide coaching and education to key stakeholders about Conversational Marketing to improve adoption of Qualified products
Conduct Quarterly Business Reviews with key stakeholders
Identify successful customers and work with our Marketing team to turn them into advocates with case studies and testimonials
Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap
Executive analysis of customer health score to achieve renewal targets

Requirements

What you’ll need

10+ years of Mid Market/Enterprise software experience
Excellent interpersonal, communication, persuasion, presentation and writing skills
Deep working knowledge of Salesforce CRM
Working knowledge of marketing automation systems
Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
Must be willing to work in a fast-paced startup environment with multiple roles
You possess a bachelor's degree
Passion for making customers successful with software solutions.

Benefits

Comp & perks

Unleash Your Potential
Accommodations
Posting Statement

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Hard Skills & Tools

Salesforce CRMHTMLCSSJavaScriptSaaS applicationsmarketing automation systemstechnical architecturedata modelingproblem-solvingcustomer health analysis

Soft Skills

interpersonal skillscommunication skillspersuasion skillspresentation skillswriting skillscoachingconsultative relationship buildingstakeholder engagementcustomer advocacyadaptability

Certifications

bachelor's degree