SMB Account Manager

Qualifacts

Account Manager acting as Single Point of Contact for key business accounts while managing relationships and identifying opportunities for expansion. Collaborating for quarterly business reviews and overseeing Salesforce administration.

Posted 5/13/2026full-timeTampa • Florida, Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Act as the Single Point of Contact (SPOC) for key business contacts (ex: economic buyers, Executives) within existing accounts.
Understand key performance metrics.
Identify customer requirements, uncover roadblocks and coordinate with key internal resources to solve problems, deliver on action plans and meet contractual commitments.
Responsible for management of all commercial relationship items including pricing negotiation, renewals, M&A and expansion.
Responsible for key administrative tasks including Salesforce administration, data integrity, reporting and forecasting.
Partner with assigned Customer Success Managers to deliver quarterly business reviews.
Partner with Support and L&D teams to ensure user needs are being addressed.
Maintain engagement within assigned accounts while engaging in customer relationship building to increase Customer Champion/Referral program.
Conduct prospecting activities to identify key opportunities for expansion.
Respond to account escalations or information requests in a timely manner.
Partner with Contracts Team to fully understand the defined Customer’s with renewal targets, understanding contracts/usage, while being responsible for meeting business SLA’s for renewals with reporting metrics to the Contracts Team & Finance Team.
Develop sales by making initial presentations; explaining product and service enhancements and additions; introducing new products and services.

Requirements

What you’ll need

2 years’ professional experience (ideally in customer-facing role for sales or customer support)
Must have proven skills in prospecting
Must be a team player
Strong problem-solving abilities, conflict resolution, time management and attention to detail is required
Strong communication skills both verbal and written
Proficiency in Microsoft Suite
Ability to work in fast paced environment and meet SLA deadlines
Detail and process oriented with accuracy focus and organization
Customer first mindset and ability to interface visually, verbally and written.

Benefits

Comp & perks

Qualifacts is an equal opportunity employer.
We celebrate diversity.
Committed to creating an inclusive environment for all employees.

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Hard Skills & Tools

Salesforce administrationdata integrityreportingforecastingprospectingcontract negotiationcustomer relationship managementM&Apricing negotiationcustomer success

Soft Skills

problem-solvingconflict resolutiontime managementattention to detailcommunicationteam playercustomer first mindsetorganizational skillsinterpersonal skillsadaptability