Extended Service Contract Sales Representative

Qualfon

Extended service contract sales representative helping U.S. auto owners choose vehicle coverage at Qualfon.

Posted 8/18/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and customer service, with a focus on delivering tailored solutions and maintaining high levels of customer satisfaction. Proficient in managing multiple tasks while achieving sales and productivity goals.

Highest-signal resume keywords

Consultative Sales ExperienceCustomer Service ExperienceStrong Verbal Communication SkillsProficient with Microsoft OfficeAbility to Apply Feedback Quickly

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative SalesSolutions-Based SalesCustomer Needs AssessmentSales DocumentationProduct PresentationsKPI AchievementCompliance TrainingMultitaskingTime ManagementBackground Screening Compliance

Soft Skills

Active ListeningProfessional CommunicationCustomer-Focused ApproachOrganizational SkillsReceptiveness to Coaching

Tools & Technologies

WindowsMicrosoft OfficeWeb-Based SystemsUSB Headset2nd Computer Monitor

Certifications & Qualifications

High School Diploma/GEDLicensing Requirements

Industry Keywords

Call Center ExperienceCommission-Based SalesSales LeadsCustomer InquiriesPerformance Development

About the role

Key responsibilities & impact

Handle inbound customer calls regarding extended service contracts
Educate customers on coverage options, benefits, and value
Assess customer needs and recommend tailored solutions
Conduct permission-based follow-up calls with sales leads
Document customer interactions and sales outcomes
Deliver clear, professional product presentations
Serve as a Subject Matter Expert and Brand Ambassador
Complete ongoing sales, product, and compliance training
Meet sales, quality, productivity, and KPI goals
Participate in coaching and performance development
Address customer inquiries and provide recommendations as needed
Manage multiple tasks while maintaining strong organization
Apply feedback and coaching quickly and effectively

Requirements

What you’ll need

2+ years of consultative or solutions-based sales experience
Proven success in commission-based sales
1+ year of customer service experience, preferably in a call center
High school diploma/GED required; college preferred
Strong verbal, written, and active listening skills
Professional, customer-focused communication style
Excellent organization, multitasking, and time-management skills
Proficient with Windows, Microsoft Office, and web-based systems
Ability to complete required testing and obtain necessary licensing
Must meet background screening requirements
Reliable attendance and schedule flexibility
Receptive to coaching and able to apply feedback quickly
High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, cellular hotspot, or cellular internet
Upload speed of 3 Mbps and download speed of 10 Mbps
Internet service provider must be highly stable with 1% or less packet loss
Latency under 100 ms
USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved
Available cell phone or tablet for required 2FA software
2nd computer monitor required

Benefits

Comp & perks

Further education and earn a college degree through Qualfon University
FREE access to personal and professional support through care coaches
Set schedules; majority of shifts are 40 hours per week
Medical, dental, vision, and life & accident insurance for full-time employees
Paid Time Off (PTO)