Bilingual Call Center Representative

Qualfon

Bilingual call center representative handling member and provider inquiries for Qualfon, a global customer experience and business support provider. Documenting interactions, resolving concerns, and supporting customers remotely in English and Spanish.

Posted 8/17/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and phone-based support, with strong communication skills in both English and Spanish. Capable of effectively collaborating with team members and utilizing computer applications to manage customer interactions and inquiries.

Highest-signal resume keywords

Bilingual Communication (English and Spanish)Customer Service ExperienceCRM DocumentationTyping Speed (25 WPM, 90% Accuracy)Computer Proficiency (MS Office, Help Desk Software)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePhone-Based SupportCRM DocumentationTyping SpeedComputer Applications Proficiency

Soft Skills

Strong Communication SkillsReliabilityFlexibilityCollaboration

Tools & Technologies

MS OfficeTelephone SystemsCustomer Support SoftwareMicrosoft Authenticator (MFA)

Industry Keywords

SLA ComplianceHigh-Speed Internet RequirementsPacket LossLatency

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Handle incoming calls through an automated phone system
Answer routine to moderately complex questions from members and providers
Direct calls to the appropriate department when needed
Investigate member and provider inquiries and provide timely responses meeting established SLAs
Document customer interactions in a CRM system
Process written requests from members
Maintain accurate records by updating account history with inquiry outcomes
Collaborate with team members, supervisors, and customers to resolve customer service concerns
Make outbound calls to members for voicemail follow-up, requested information, and operational business needs

Requirements

What you’ll need

Fluency in both English and Spanish
At least six months of customer service or phone-based support experience; additional experience preferred
Typing speed of 25 WPM with 90% accuracy required
Strong communication skills—clear, caring, and professional
Solid computer skills, including MS Office and navigating the web
Reliability, flexibility, and commitment to getting the job done right
Ability to work effectively with different departments and team members across an organization
Proficiency with computer applications, telephone systems, and help desk or customer support software
High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, hot spot, or mobile broadband connections
Upload speed of 25 Mbps and download speed of 50 Mbps
Internet service provider must be highly stable with 1% or less packet loss
Latency under 100ms
Available cell phone or tablet meeting minimum requirements of Android 8.0+ or iOS 14+
Must install the Microsoft Authenticator (MFA) application required by Qualfon IT

Benefits

Comp & perks

Paid training
Qualfon University scholarship program allowing team members to further their education and earn a college degree
FREE access to personal and professional support through the Qualfon Care Coaches
Fun@Work