Bilingual Seasonal Call Center Representative

Qualfon

Bilingual call center representative answering member and provider inquiries for Qualfon, a global customer experience and business support provider. Documenting interactions, resolving concerns, and conducting follow-up calls.

Posted 8/14/2026full-timeRemote • New Mexico • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and phone-based support, with strong communication skills in both English and Spanish. Capable of effectively collaborating with team members and utilizing various computer applications and customer support software.

Highest-signal resume keywords

Fluency In English And SpanishCustomer Service ExperienceTyping Speed Of 25 WPM With 90% AccuracyProficiency With Computer ApplicationsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePhone-Based SupportTyping SpeedComputer Applications ProficiencyHelp Desk Software

Soft Skills

Clear CommunicationReliabilityFlexibilityCollaboration

Tools & Technologies

CRM SystemMS OfficeTelephone SystemsMicrosoft Authenticator

Industry Keywords

SLAAccount HistoriesVoicemail Follow-UpInternet Speed Requirements

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Handle incoming calls through an automated phone system
Answer routine to moderately complex questions from members and providers
Direct calls to the appropriate department when needed
Investigate member and provider inquiries and provide timely responses meeting established SLAs
Document customer interactions in a CRM system
Process written requests from members
Maintain accurate account histories and records
Collaborate with team members, supervisors, and customers to resolve customer service concerns
Make outbound calls to members for voicemail follow-up, information requests, and operational business needs

Requirements

What you’ll need

Fluency in both English and Spanish
At least six months of customer service or phone-based support experience
Typing speed of 25 WPM with 90% accuracy
Strong, clear, caring, and professional communication skills
Solid computer skills, including MS Office and web navigation
Reliability and flexibility
Ability to work effectively with different departments and team members
Proficiency with computer applications, telephone systems, and help desk or customer support software
High-speed Internet via wired Ethernet connection; Wi-Fi, satellite, hot spot, and mobile broadband connections are not allowed
Internet upload speed of 25 Mbps and download speed of 50 Mbps
ISP stability with 1% or less packet loss
Latency under 100ms
Available cell phone or tablet meeting Android 8.0+ or iOS 14+ requirements
Must install Microsoft Authenticator (MFA) required by Qualfon IT

Benefits

Comp & perks

Paid training
Qualfon University scholarship program enabling team members to further their education and earn a college degree
FREE access to personal and professional support through Qualfon Care Coaches
Fun@Work