Seasonal Call Center Representative

Qualfon

Seasonal remote call center representative answering member and provider inquiries for Qualfon’s customer experience business. Documenting interactions, resolving concerns, and conducting follow-up calls.

Posted 8/14/2026full-timeRemote • New Mexico • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries effectively and maintain accurate records. Proficient in using customer support software and collaborating with various departments to resolve issues.

Highest-signal resume keywords

Customer Service ExperienceTyping Speed of 25 WPMStrong Communication SkillsProficiency in MS OfficeHelp Desk Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTelephone SupportTyping SpeedRecord KeepingInquiry Investigation

Soft Skills

ReliabilityFlexibilityCollaborationProfessionalism

Tools & Technologies

CRM SystemHelp Desk SoftwareOffice EquipmentMicrosoft Authenticator

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

SLAVoicemail Follow-UpInternet Speed RequirementsPacket LossLatency

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Handle incoming calls through an automated phone system
Answer routine to moderately complex questions from members and providers
Direct calls to the appropriate department when needed
Investigate member and provider inquiries and provide timely responses meeting established SLAs
Document customer interactions in a CRM system
Process written requests from members
Maintain accurate records by updating account history with inquiry outcomes
Collaborate with team members, supervisors, and customers to resolve customer service concerns
Make outbound calls to members for voicemail follow-up, information requests, and operational business needs

Requirements

What you’ll need

High school diploma or equivalent (GED) required
Minimum of six months of customer service or telephone support experience
Typing speed of 25 WPM with 90% accuracy required
Strong communication skills—clear, caring, and professional
Solid computer skills, including MS Office and navigating the web
Reliability, flexibility, and commitment to getting the job done right
Ability to collaborate effectively with various departments and staff across the organization
Familiarity with office equipment, including fax machines, computer applications, and telephone systems
Proficiency using help desk or customer support software
High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, hot spot, or mobile broadband connections
Upload speed of 25 Mbps and download speed of 50 Mbps
ISP stability with 1% or less packet loss
Latency under 100ms
Available cell phone or tablet meeting Android 8.0+ or iOS 14+ requirements
Must install Microsoft Authenticator (MFA) required by Qualfon IT

Benefits

Comp & perks

Paid training
Qualfon University scholarship program allowing team members to further their education and earn a college degree
FREE access to personal and professional support through Qualfon Care Coaches
Fun@Work