Bilingual Customer Service

Qualfon

Bilingual Customer Service Professionals supporting phone services for families of inmates. Providing remote assistance in a fast-paced call center environment.

Posted 7/29/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and Spanish, with the ability to manage customer inquiries effectively in a fast-paced environment. Proficient in multi-tasking across various computer applications while maintaining a professional demeanor.

Highest-signal resume keywords

Bilingual CommunicationCall Center ExperienceCustomer Service SkillsComputer SavvyTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsSelf-MotivatedProfessional DemeanorAbility to Multi-TaskCapacity to Retain Information

Tools & Technologies

Computer Tracking System

Industry Keywords

Customer InquiriesFast-Paced EnvironmentPerformance GoalsClassroom TrainingTechnical Issue Resolution

About the role

Key responsibilities & impact

Respond to inquiries via inbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
Forwarding specific inquiries as directed for priority resolution
Documenting each encounter/resolution in the computer tracking system
Strong capacity to retain information
Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Requirements

What you’ll need

One-year previous call center
Strong communication skills in both English and Spanish, both verbal and written.
Ability to attend 100% classroom training program
Passion to meet or exceed performance goals
Working in a time-sensitive environment
Computer savvy and can resolve minor technical issues with minimal assistance

Benefits

Comp & perks

EQUAL OPPORTUNITY STATEMENT
Qualfon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.