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Licensed Call Center Supervisor – TeleSales
QualfonLicensed Call Center Supervisor leading a high-performing team focused on selling Under‑65 insurance products. Responsible for driving sales performance and coaching agents in a fast-paced environment.
About the role
Key responsibilities & impact- Lead, coach, and develop a team of insurance sales agents to meet and exceed sales targets
- Conduct regular 1:1 coaching sessions, performance reviews, and side-by-side monitoring
- Drive key performance indicators (KPIs) including conversion rates, revenue, call quality, and compliance
- Monitor daily, weekly, and month-to-date results and address performance gaps in real time
- Ensure adherence to schedules, attendance policies, and call handling expectations
- Collaborate with Workforce Management to maintain proper staffing and coverage
- Ensure all sales activities align with regulatory requirements (e.g., ACA guidelines, HIPAA, etc.)
- Monitor calls and enforce quality standards, including proper disclosures and documentation
- Partner with Quality, Training, and Operations teams to improve processes and agent performance
Requirements
What you’ll need- 2–4+ years of experience in insurance sales (health/ACA/Medicare preferred)
- 1–2+ years of supervisory or leadership experience in a call center or sales environment
- Active Health Insurance License
- Strong knowledge of Under‑65 insurance products, enrollment processes, and compliance standards
- Proven ability to drive results and manage performance in a metrics-driven environment
- Excellent communication, coaching, and conflict resolution skills
- Strong analytical skills with the ability to interpret performance data
Benefits
Comp & perks- Equal Employment Opportunity
- Flexible availability including evenings and weekends
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance salesperformance managementKPI monitoringcall quality assessmentcompliance adherenceenrollment processesdata analysis
Soft Skills
coachingleadershipcommunicationconflict resolutionanalytical thinking
Certifications
Health Insurance License