Vice President, Strategic Account Management

Qualfon

Vice President of Strategic Account Management at Qualfon responsible for client retention and expanding business. Collaborating with executive leadership to drive revenue growth and ensure client satisfaction.

Posted 5/14/2026full-timeRemote • Colorado • 🇺🇸 United StatesLead💰 $150,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary relationship owner for assigned accounts
Build and maintain strong executive-level relationships with client stakeholders
Act as a trusted advisor by understanding client business goals, regulatory environments, and operational challenges
Proactively manage client satisfaction, escalations, and risk mitigation
Lead QBRs, executive reviews, and strategic planning sessions
Own revenue retention, expansion, and margin performance for assigned accounts
Identify and drive upsell and cross-sell opportunities
Partner with Sales, Solutions, and Operations to shape proposals, pricing, and commercial models
Support renewals, expansions, and RFP responses for existing clients
Develop multi-year account growth plans aligned to client strategy
Partner with Delivery leadership to ensure SLA attainment, quality performance, and operational excellence
Ensure contract compliance and alignment to commercial terms
Act as the internal “quarterback” for the account, aligning stakeholders across Operations & Delivery, Workforce Management, Quality & Training, Technology & Automation, Finance & Legal
Maintain deep understanding of Telecom and Retail domains
Bring forward innovation ideas including process optimization, automation, AI-enabled solutions, and digital CX enhancements
Anticipate client needs and proactively recommend solutions

Requirements

What you’ll need

Experience in BPO, CX, or managed services
Proven success managing and growing complex small to mid-size accounts
Strong experience supporting Telecom and Retail clients
Demonstrated ability to drive revenue retention and expansion
Executive-level communication and stakeholder management skills
Strong commercial and financial acumen
Experience supporting regulated environments
Familiarity with contact center operations, digital channels, and back-office services
Experience working with global delivery models
Exposure to AI, automation, analytics, or digital transformation initiatives

Benefits

Comp & perks

Medical, Dental, Vision
Employee Assistance Program
Life and Accidental Death & Dismemberment
Short Term and Long Term Disability
Accident and Critical Illness
Hospital Indemnity
Legal and Identity Protection
Pet Insurance
401k
Paid time off (PTO) benefits
Paid Sick and Safety Leave for Colorado residents

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

revenue retentionupsellcross-sellcontract complianceprocess optimizationautomationAI-enabled solutionsdigital CX enhancementsaccount growth planningfinancial acumen

Soft Skills

relationship managementexecutive-level communicationstakeholder managementclient satisfaction managementrisk mitigationstrategic planninginnovationproactive problem solvingcollaborationtrust building