Customer Service Sales Representative

Qualfon

. As a Customer Service Sales Representative, you will be responsible for handling inbound calls related to HVAC warranty inquiries while also providing general customer service and call triage support.

Posted 4/21/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

Tech Stack

Tools & technologies

Android

About the role

Key responsibilities & impact

As a Customer Service Sales Representative, you will be responsible for handling inbound calls related to HVAC warranty inquiries while also providing general customer service and call triage support.
This role serves as the first point of contact for customers, accurately identifying their needs, resolving warranty‑related questions when possible, and transferring calls to the appropriate department for additional assistance when required.
Verify customer information, warranty eligibility, and service details
Provide clear and professional explanations regarding HVAC warranty processes, timelines, and next steps
Perform customer service triage, identifying the nature of each call and routing customers to the correct department (e.g., technical support, dispatch, claims, billing)
Accurately document call details, actions taken, and transfers in internal systems
Maintain a high level of customer satisfaction through professional, empathetic, and solution‑focused communication
Follow established call handling procedures, scripts, and compliance guidelines
Meet or exceed quality, productivity, and attendance expectations
Escalate complex or urgent issues according to defined procedures

Requirements

What you’ll need

Work at Home Requirement - We will provide the Computer and Equipment for this position.
High-speed Internet via wired Ethernet connection, no Wi-Fi, Satellite or Hot spot
Upload speed of 25 Mbps; Download speed of 50 Mbps
Internet providers must be highly stable with 1% or less packet loss
Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT.
Must live in Texas

Benefits

Comp & perks

Medical, Dental & Vision Coverage with multiple plan options
Telemedicine & Mental Health Support for convenient care
Paid Time Off (PTO) that grows with your tenure
401(k) with Company Match to help you plan for the future
Employee Assistance Program (EAP) with free counseling and wellness resources
Company-Paid Life & Disability Insurance for added peace of mind
Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
Voluntary Benefits including accident, critical illness, hospital coverage, and more
Additional Perks like legal assistance, identity protection, and pet insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVAC warranty processescall triagecustomer servicecall documentationproblem resolution

Soft Skills

communicationempathysolution-focusedcustomer satisfactionprofessionalism