Qualfon

Call Center Trainer

Qualfon

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 per hour

About the role

  • Delivers training program to New Hires prior endorsement to Nesting.
  • Answers all questions in a timely manner.
  • Ensures training rules and regulations are strictly followed.
  • Provides coaching on specific areas of the trainee.
  • Provides overview of the training flow and encourages total participation and interaction.
  • Suggests new ideas to improve training programs and delivery.
  • Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance.
  • Participates during program evaluation.
  • Monitors agent performance as a collaborative effort with the assigned mentor.
  • Compiles training reports.
  • Keeps training documents (quizzes, exam links and manuals) for internal and external audits.
  • Attends calibrations, meetings and conference calls over the phone.

Requirements

  • Bachelor's degree (BA or BS) from an accredited four-year college or university
  • Three to five years of related experience
  • Acts as Subject Matter Experts on a specific area of support
  • Prior call center experience is required
  • Prior training experience is required
Benefits
  • Medical
  • Dental
  • Vision
  • Employee Assistance Program
  • Life and Accidental Death & Dismemberment
  • Short Term Disability
  • Long Term Disability
  • Accident
  • Critical Illness
  • Hospital Indemnity
  • Legal
  • Identity Protection
  • Pet Insurance
  • 401k
  • Paid time off (PTO) benefits
  • Paid Sick and Safety Leave for Colorado residents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program deliverycoachingprogram evaluationperformance monitoringtraining report compilationdocument managementproblem identificationsolution seeking
Soft Skills
communicationinterpersonal skillscollaborationparticipation encouragementidea suggestiontimeliness
Certifications
Bachelor's degree