Customer Service Representative, French

Quaker Houghton

Customer Service Representative managing French and English customer orders for Quaker Houghton, a global industrial process fluids manufacturer. Coordinating shipments, enquiries, quotations, and supply chain stakeholders remotely from Spain.

Posted 8/12/2026contractRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Service and Order Management within Supply Chain and Logistics environments, with strong communication skills in French and English. Proficient in managing customer orders and inquiries while maintaining accurate records and fostering effective relationships with stakeholders.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementERP Systems (SAP, Oracle, JDE)Bilingual Communication (French and English)Problem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementCustomer Service ProcessesLogistics CoordinationSupply Chain ManagementAttention to DetailProficiency in Microsoft OutlookProficiency in Microsoft ExcelProficiency in Microsoft Word

Soft Skills

Strong Communication SkillsRelationship-BuildingOrganizational SkillsTime-Management SkillsAdaptability

Tools & Technologies

ERP SystemsMicrosoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

International ManufacturingLogisticsDistributionOperational EnvironmentContinuous Improvement

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Deliver an exceptional customer service experience by providing high-quality support and exceeding customer expectations
Communicate with customers and colleagues across different countries
Process and manage customer orders
Provide updates on order status, shipments, and deliveries
Work closely with Supply Chain, Logistics, Production, and Sales teams
Support quotation requests and customer enquiries
Maintain accurate customer records and documentation
Manage customer orders from receipt through delivery
Handle customer enquiries, resolve issues, and coordinate with multiple stakeholders

Requirements

What you’ll need

Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment
Experience in an international manufacturing, industrial, logistics, or distribution environment is highly valued
Proven ability to manage customer orders from receipt through delivery
Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders
Strong written and spoken communication skills in French and English
Proficiency in Microsoft Outlook, Excel, and Word
Experience with ERP systems such as SAP, Oracle, JDE, or similar
Solid understanding of customer service processes within a supply chain and logistics environment
Ability to manage multiple priorities accurately and with attention to detail
Strong problem-solving and decision-making skills
Effective relationship-building with customers and internal stakeholders
Excellent organizational and time-management skills
Proactive approach and ability to work independently and collaboratively
Adaptability, resilience, and continuous improvement mindset
Commitment to safety, quality, and integrity

Benefits

Comp & perks

Immediate start date
A fixed-term contract until 29th January 2027
Flexible working arrangements, including remote working
An international, collaborative and dynamic work environment
QH University that offers continuous training tools for all seniority levels
Wellbeing, Colleague Resource Groups & other attractive DEI programs
Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice
Competitive compensation and benefit programs