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Customer Service Representative, German
Quaker HoughtonCustomer Service Representative providing exceptional service to clients in various countries. Collaborating with Supply Chain and Sales teams to manage orders and maintain records.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in English and German, with a focus on delivering exceptional customer service and maintaining accurate customer records. Capable of collaborating with cross-functional teams while managing tasks independently and adapting to changing environments.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsMicrosoft Office ProficiencyOrganizational SkillsERP System Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsPositive AttitudeProactive MindsetAttention to DetailAdaptability
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft Excel
Industry Keywords
Supply ChainLogisticsCustomer OrdersQuotation RequestsCustomer Enquiries
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
- Communicating with customers and colleagues across different countries.
- Processing and managing customer orders.
- Providing updates on order status, shipments, and deliveries.
- Working closely with Supply Chain, Logistics, Production, and Sales teams.
- Supporting quotation requests and customer enquiries.
- Maintaining accurate customer records and documentation.
Requirements
What you’ll need- Previous customer service, supply chain, or logistics experience is helpful but not essential.
- Strong communication skills in English and German (written and spoken) are essential.
- Comfortable using Microsoft Office applications such as Outlook, Word, and Excel.
- Experience with ERP systems is an advantage but not required – we will provide training.
- A genuine passion for delivering excellent customer service.
- Strong communication and interpersonal skills.
- A positive, proactive attitude and willingness to learn.
- Good organizational skills and attention to detail.
- Ability to collaborate effectively with others while also managing tasks independently.
- Adaptability and a solution-focused mindset.
- A commitment to safety, quality, and doing the right thing.
Benefits
Comp & perks- Immediate start date
- A fixed-term contract for 6 months , with potential to extend.
- Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices.
- An international, collaborative and dynamic work environment
- QH University that offers continuous training tools for all seniority levels.
- Wellbeing, Colleague Resource Groups & other attractive DEI programs.
- Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
- Joining a team where supporting each other is part of the culture, in a company where customer success is our own.