Customer Service Representative

Quaker Houghton

Customer Service Representative at Quaker Houghton handling customer orders and inquiries for Hungary. Collaborating with various teams to resolve delivery issues and supporting service improvement initiatives.

Posted 5/12/2026full-timeGödöllő • 🇭🇺 HungaryJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Operate JDE system in the context of CS
Receive and handle all orders from the customers and processing them effectively.
Monitor order status and proactively communicate updates or delays to customers
Collaborate with logistics, planning, production plants and finance teams to resolve order or delivery issues
Participate in inventory counts of stocks
Support audits (internal and external)
Support continuous improvement initiatives related to customer service processes and JDE usage
Participate in trainings and development to stay updated on JDE functionalities and customer service best practices.
Participation in corporate projects

Requirements

What you’ll need

Customer Service 2 years of experience – any field
English advanced in writing and speaking
JDE ERP - nice to have
Ability to work independently
Good communication skills

Benefits

Comp & perks

Stable employment based on an employment contract;
Hybrid work model (office in Gödöllő);
Laptop and business phone;
Opportunity to participate in volunteer initiatives - 2 additional days off for volunteering;
A rich package of development programs: Wellbeing, Sustainability, DEI and Women Inclusion;
Access to QH University - an online training platform for everyone levels of seniority.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JDE systemorder processinginventory managementaudit supportcontinuous improvement

Soft Skills

customer servicecommunicationindependence