Senior Project Manager
Qu POS
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Provide the resources for implementation of Qu solution, including but not limited to new POS systems, add-on installations, software and hardware installation, 3rd party integration, networking, customer training, and live support.
- Responsible for executing a project plan and guiding project pilot acceptance, and then giving oversight through deployment.
- Providing guidance, coaching and mentoring for other Project Managers and members of the Implementation team.
- Overseeing direct reports IE: Project Managers.
- Manage day to day operational aspects for multiple unit Hospitality deployments.
- Work with our Product and Development teams to ensure customer requirements are delivered in time as part of the project plan.
- Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project.
- Develop project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology.
- Keep projects in scope, and help maintaining timelines.
- Coordinate activities of multiple Product and/or IT service vendors.
- Work with Procurement on coordinating equipment shipping and arriving to site on time.
- Conduct project meetings with team lead and Implementation.
- Work with the Implementation team to ensure that projects provide the correct documentation and are clearly documented for the technicians.
- Create and deliver client communications for dispatched work daily.
- Ensure that projects are clearly documented.
- Analyze and understand client’s information and processes to implement proper software and hardware requirements.
- Analyze and recommend various configurations to meet client’s needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation.
- Resolve all customer complaints and disputes to ensure maximum customer satisfaction during implementation and deployment of the solution.
- Performs any work-related duties or special projects as assigned by management.
- Provides regular status reports to management.
- Contribute to process enhancements/changes/developments.
Requirements
- Excellent customer service skills
- Good analytical and problem-solving skills
- Able to work with a rapidly changing environment
- Strong verbal and written communication skills while providing good follow-up abilities
- Experience with Procurement and Vendor Management
- Project Tracking software (Jira, Smartsheet, Sales Force)
- Smart sheet experience desired
- Detail oriented, organized with desire to make a major impact to a rapidly changing industry
- Ability to work independently under tight deadlines
- Previous experience working in or with restaurants
- Ability to maintain composure under stress or with emotional clients.
- Two (2) years relevant experience in the Information or POS Technology field.
- Possess a proven ability to troubleshoot complex problems and provide solutions.
- Self-starter, able to effectively triage issues to determine if escalation is required.
- Background in IT infrastructure, Restaurant/Hospitality, POS implementation, procurement and sales ordering.
- Willing to travel and work necessary hours to meet the customers’ needs.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
POS systems3rd party integrationproject managementproject planningtroubleshootingvendor managementprocurementcustomer trainingnetworkingsoftware installation
Soft Skills
customer serviceanalytical skillsproblem-solvingcommunication skillsorganizational skillsdetail orientedability to work independentlycomposure under stresscoachingmentoring