Client Support Specialist

QTS Data Centers

Client Services Specialist supporting 1,000+ customer accounts for QTS, a global digital infrastructure and data center operator. Coordinating renewals, escalations, billing, data integrity, and terminations across cross-functional teams.

Posted 8/12/2026full-timeDuluth • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer data management, operational insights, and cross-functional collaboration to drive retention and growth strategies. Proficient in managing customer lifecycle processes, ensuring data integrity, and providing exceptional service in a technology-driven environment.

Highest-signal resume keywords

Customer Data ManagementSalesforce ProficiencyCross-Functional CollaborationOperational InsightsCustomer Lifecycle Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject ManagementContract ReviewBilling ResolutionData Integrity Maintenance

Soft Skills

Exceptional Customer ServiceCommunication SkillsRelationship-BuildingOrganizational SkillsProblem-Solving Skills

Tools & Technologies

SalesforceServiceNowTableauIcertisWorkday

Industry Keywords

Managed ServicesTelecommunicationsData Center OperationsCustomer Lifecycle ManagementTechnology-Driven Environment

Tech Stack

Tools & technologies

ServiceNowTableau

About the role

Key responsibilities & impact

Provide customer data, reporting, and operational insights to Sales and Account Management teams to support retention and growth strategies
Own customer and operational issues, proactively identify solutions, drive follow-up activities, and manage priorities
Lead the Renewal Review process through cross-functional audits and physical site reviews
Validate customer services and data, identify risks and discrepancies, and support renewals, upgrades, growth opportunities, and revenue retention
Maintain data integrity and accurate customer records across Salesforce, ServiceNow, contracts, reporting tools, and other operational systems
Deliver contracts, invoices, and other customer documentation
Serve as the primary escalation point for unresolved service-related issues and requests
Address billing inquiries and reporting discrepancies with Billing, Accounts Receivable, and customers
Complete credit requests, account billing and contract reviews, and ad hoc customer or business support activities
Coordinate cross-functional meetings to investigate and resolve customer and account-related issues
Manage customer terminations, including documentation, service validation, disconnects, billing resolution, and completion of termination activities

Requirements

What you’ll need

Bachelor’s degree in Business, Project Management, a related technical field, or an equivalent combination of education and professional experience
Three or more years of experience in a customer-facing, operational, project management, or client services role
Experience preferably within the technology, managed services, telecommunications, or data center industries
Experience with enterprise platforms such as Salesforce, Tableau, Icertis, Workday, YayPay, and ServiceNow
Knowledge of data center operations, infrastructure, and customer lifecycle management
Experience supporting cross-functional teams in a fast-paced, technology-driven environment
Ability to provide guidance, mentorship, and support to team members
Exceptional customer service, communication, relationship-building, and negotiation skills
Strong organizational, analytical, and problem-solving skills
Ability to manage multiple priorities, coordinate across teams, and drive tasks to completion
Advanced proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, Visio, and Project
Ability to work collaboratively with Sales, Engineering, Product, Operations, Finance, and other cross-functional teams

Benefits

Comp & perks

Medical, dental, vision, life, and disability insurance
401(k) retirement savings plan with matching contributions and immediate vesting
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Generous paid time off and company holidays
Paid volunteer time off / Paid Volunteer Days
Employee Assistance Program (EAP)
Tuition assistance, tuition reimbursement, and professional development opportunities
Paid parental leave for primary and secondary caregivers
Military leave assistance and Military Benefits Package
QTS Scholarship Program for eligible employee dependents
Wellness programs
Roth and Traditional 401(k) matching contributions
Every employee is bonus or commission eligible
Floating holidays and 11 paid holidays annually
Holiday compensation when worked
Stock Purchase Plan (SPP)
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
QTS Charitable Matching Gift Program
QTS Crisis Fund