Global Process Owner

QTS Data Centers

Global Process Owner responsible for the governance, standardization, and integrity of critical business processes at QTS. Overseeing process ownership and ensuring effective execution across the organization.

Posted 7/22/2026full-timeIrving • Kansas, Texas • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end process design, governance, and KPI management, with a strong focus on aligning process improvements with enterprise objectives. Proven ability to partner with cross-functional teams and influence stakeholders to drive successful business transformations.

Highest-signal resume keywords

Process OwnershipGovernance StandardsKPI ManagementCross-Functional PlanningData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignBusiness TransformationSupply Chain ManagementEnterprise PlanningKPI DefinitionProcess MappingData Quality ManagementChange ManagementProcess ImprovementAnalytics

Soft Skills

Influence SkillsCollaborationCommunicationLeadershipProblem Solving

Tools & Technologies

ERP SystemsAI ToolsMicrosoft CoPilotData Analytics ToolsProcess Governance Frameworks

Industry Keywords

S&OPOperationsFinanceComplex OrganizationsProcess Redesign

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own end-to-end accountability for a specific process domain and its design, including process boundaries, decision points, controls, and escalation paths across all processes and subprocesses.
Define and maintain the end-to-end global process design, scope, and taxonomy (L1–L5), including standardized definitions, ownership, handoffs, and documentation aligned with enterprise process standards.
Partner with business stakeholders to ensure business process designs effectively meet business objectives.
Enforce process governance including stage gates, reconciliations, approval frameworks, and exception handling.
Establish and lead process council reviews to evaluate process performance, communicate process health, and ensure process roadmaps are aligned with executive stakeholder expectations.
Manage intake, prioritization, sequencing, and approval of underlying process changes, assessing enterprise impacts, risk, and control implications.
Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.
Develop and maintain standardized artifacts, including process maps, SOPs, calendars, RACIs, control points, and KPI definitions.
Define and govern critical data elements and assumptions, including ownership, lineage, validation rules, and data quality thresholds in coordination with QTS data owners.
Hold sign-off authority on system changes that impact the end-to-end process.
Partner with systems and data teams to translate process standards into system requirements and embedded controls.
Influence technology roadmaps to support business process design and support IT teams in technical delivery of any changes to the end-to-end process.
Apply and evolve the GPO Playbook to ensure consistent documentation depth, governance rigor, and audit readiness.
Define, maintain, and report process KPIs focused on end-to-end process cycle times and process effectiveness, quality, and compliance.
Clearly link process KPIs to overall QTS enterprise objectives.
Use analytics and process insights to identify bottlenecks, control gaps, and improvement opportunities.
Identify and remediate root causes affecting process health using data-driven decision making.
Drive prioritized process improvements that strengthen cycle time, quality, employee experience, and profitability.
Establish a mechanism for capturing and reporting value realization of process improvements.
Support adoption of process standards through training guidance, communications, readiness criteria, and compliance reinforcement.
Coordinate rollout of process changes with key functional stakeholders and enterprise change partners.
Reinforce disciplined planning behaviors and adherence to enterprise standards.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
7-10+ years of experience in S&OP, supply chain, finance, operations, or enterprise planning, including experience leading cross-functional planning processes in complex organizations
5+ years in a process ownership, business transformation, or planning leadership role with demonstrated accountability for governance, standardization, controls, and KPI management
Demonstrated success establishing governance, standards, controls, and KPIs in complex environments
Strong influence skills in matrixed organizations without direct authority
Demonstrated success partnering with data, systems, and analytics teams to define business requirements, data standards, controls, dashboards, and decision-grade reporting
Experience supporting enterprise transformation, process redesign, ERP enablement, or planning system implementations
Ability to present findings and recommendations to executive stakeholder audiences
Familiarity with AI tools such as Microsoft CoPilot

Benefits

Comp & perks

Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program