Legal Operations Specialist – Technology and AI

QTS Data Centers

Legal Technology and AI Specialist at QTS focusing on implementing legal tech solutions and improving efficiency. Collaborating with IT and legal divisions to enhance service delivery.

Posted 6/13/2026full-timeDuluth • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support implementation, configuration, and ongoing optimization of legal technology platforms and AI tools, including Microsoft 365 Copilot and Copilot Studio
Develop and maintain AI-enabled workflows and Copilot agents in alignment with governance and security standards
Translate business needs into requirements, process flows, and scalable solutions
Identify and execute process improvements to enhance efficiency, quality, and consistency across legal operations
Partner with cross-functional teams (Legal, IT, vendors) to support design, testing (UAT), deployment, and stabilization of solutions
Support responsible AI practices, including data handling, access controls, and risk mitigation
Develop and deliver training, playbooks, and enablement resources to support adoption and effective use of tools
Track and report on adoption, usage, and performance metrics; recommend continuous improvements
Evaluate emerging technologies and contribute to tool selection and implementation decisions

Requirements

What you’ll need

Bachelor’s degree in information systems, computer science, business, or related field, or equivalent experience
Experience supporting or implementing business applications in a professional, legal, or regulated environment
Ability to translate business processes into workflows, requirements, and technical documentation
Technical understanding of generative AI architectures, prompt engineering, and enterprise use cases
Working knowledge of generative AI concepts and practical applications
Experience supporting solutions across the full project management lifecycle (planning, testing, implementation, rollout, support)
Experience with Microsoft 365 Copilot and/or Copilot Studio
Experience with Microsoft Power Platform (e.g., Power Automate, Power Apps)
Experience with Claude
Experience applying AI to automate workflows and drive process improvements

Benefits

Comp & perks

QRest Sabbatical
Employee Stock Purchase
QTS scholarship for dependents
Eagle Club award trip eligibility
Paid volunteer days
Tuition assistance, parental leave and military leave assistance
Total Rewards including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; wellness program, and other company benefits
Bonus eligible

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI-enabled workflowsprocess flowsgenerative AI architecturesprompt engineeringproject management lifecycleworkflow automationdata handlingrisk mitigationtechnical documentationprocess improvements

Soft Skills

communicationcollaborationproblem-solvingtrainingadaptabilityanalytical thinkingorganizational skillscross-functional teamworkstakeholder engagementcontinuous improvement

Certifications

Bachelor’s degree in information systemsBachelor’s degree in computer scienceBachelor’s degree in businessequivalent experience