Director, Process Excellence

QTS Data Centers

Director of Process Excellence at QTS responsible for enterprise process architecture and transformation initiatives. Leading Global Process Owners to optimize and standardize processes across business lines.

Posted 5/8/2026full-timeAshburn • Texas, Virginia • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Architect a scalable GPO engagement model that enables consistent execution across business lines, and includes key areas such as Plan-to-Build, Source-to-Play, Acquire-to-Operate, Hire-to-Retire, and Lead-to-Lease.
Set enterprise process requirements for enterprise technology initiatives (ERP, workflow, analytics), ensuring solutions enable standardized global processes and scalable future-state operations.
Set the standard for enterprise process documentation, including process catalogs, standards, SOPs, and KPI dashboards.
Define process requirements and standards that inform technology roadmaps; partner with technology owners to ensure configuration supports standardized processes.
Establish and maintain the enterprise process taxonomy and standards, including definitions, ownership, controls, and documentation expectations.
Align enterprise process standards and review councils review strategic goals, performance, and ensure process governance integrates with enterprise initiative governance.
Establish, produce, and maintain any associated KPI performance metrics, compliance control monitoring, and decision-making escalation.
Design and launch the Global Process Owner Playbook, establishing the foundation for how GPOs operate enterprise‑wide.
Lead the Global Process Owners to map current and future state workflows, handoffs, and ownership overlaps.
Ensure adoption of process standards through training guidance, communications, and compliance reinforcement in partnership with change and business leaders.
Partner with integration and analytics teams to ensure process performance measures, reporting, and controls are supported by the required system and data capabilities
Establish a fact-based view of process performance and variation using process analytics and mining insights to identify bottlenecks, compliance gaps, and improvement opportunities.
Build executive and cross-functional partnerships to drive process standardization and serve as final decision authority for cross-domain process conflicts.
Build a team of and directly manage the Global Process Owners.
Ability to travel on average 25% of the time, building in-person connections and developing strong relationships with stakeholders.

Requirements

What you’ll need

Bachelor’s degree in business administration, Management, Information Systems, or related field, or previous equivalent experience.
Ten or more years of progressive professional experience, including senior leadership roles in business operations, process management, consulting, transformation, or related disciplines.
Five or more years of experience in global process management, process optimization, and enterprise change initiatives.
Two or more years of people leadership experience with direct supervisory responsibilities
Strong command of process improvement and operational excellence methods (Lean, Six Sigma, BPM), applied in enterprise environments.
Proficiency and experience working with process modeling and documentation tools; ability to translate process standards into system requirements and controls.
Demonstrated experience acting as an end-to-end global process owner or equivalent enterprise role.
Experience operating in highly matrixed, global organizations.
Experience with process mining and analysis platforms (e.g. Celonis or similar) is a plus
Strong leadership, communication, and stakeholder engagement skills.
Experience with integrated business planning (IBP) and system data integrations is a plus.
Ability to manage multiple stakeholders and prioritize tasks in a fast-paced environment.

Benefits

Comp & perks

Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program

ATS Keywords

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Hard Skills & Tools

process managementprocess optimizationenterprise change initiativesprocess improvementoperational excellenceLeanSix SigmaBPMprocess modelingprocess documentation

Soft Skills

leadershipcommunicationstakeholder engagementrelationship buildingprioritizationteam managementtraining guidancecompliance reinforcementcross-functional collaborationdecision-making