Global Care and Impact Manager

QTS Data Centers

Global Care and Impact Manager at QTS Data Centers enhancing employee wellbeing through community support and engagement initiatives. Collaborating across teams to drive impactful programs supporting QTS values and mission.

Posted 5/1/2026full-timeDuluth • California, Colorado, Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner with the Community Impact team and other business leaders to assist with the administration and implementation of various Community Impact strategic objectives, programs, processes, projects, and activities.
Support and promote the QTS mission, strategy, and core values as a champion of culture and servant leadership.
Serve as a confidential listener for employees and support employees in crisis, assisting with connecting them to additional support and resources, as needed for their wellbeing while maintaining the highest level of confidentiality.
Recruit and partner with employee volunteer leads in multiple markets to deliver and administer engagement programs, events, initiatives, special projects, and volunteer opportunities; develop, lead and execute these opportunities in new, emerging, or transitional markets.
Act as a cross-functional partner with other internal teams, such as government relations, marketing, and development, among others, to coordinate and report on community engagement activities within assigned markets; work with Community Impact leadership to identify opportunities for community volunteerism and nonprofit support that address key community needs; management and coordination of market events in cooperation with other teams and local employee volunteer leads.
Perform location visits to participate in or provide leadership and coordination of activities, corporate events, sponsored events, volunteer engagement, care needs of employees, or to build/nurture local nonprofit partnerships; establish a schedule of location visits coordinated with Community Impact team and other leaders that focus on employee interactions to build trusting relationships with all employees.
Responsible to be available for crisis response activities to support SVP and Community Impact team, including but not limited to hospital calls, assisting at funerals, and other related duties; after hours support on some evenings and weekends may be required to respond to the needs of employees or their families.
Other and varied duties, as this role requires flexibility and ability to manage multiple priorities

Requirements

What you’ll need

Bachelor's degree or relevant equivalent experience preferably in a related field
Five or more years of serving people/social work or related experience, ten years preferred.
Three years project management and major event lead experience
Initiative, cross-functional collaboration, planning, and coordination
Excellent interpersonal and presentation skills with the ability to interface with all levels of the organization and with external partners
Technological proficiency in MS365 and familiarity with a CRM
Proven skill in various levels of leading others, counseling/mentoring/coaching
Knowledge of, or willingness to learn about various world faith systems which will enable an interdisciplinary understanding of all employees
Ability to maintain the highest level of confidentiality regarding all internal communications
Display a high level of emotional strength and stability while providing special care and support

Benefits

Comp & perks

QRest Sabbatical
Employee Stock Purchase
QTS scholarship for dependents
Eagle Club award trip eligibility
Paid volunteer days
Tuition assistance, parental leave and military leave assistance
medical, dental, vision, life, and disability insurance
401(k) retirement plan
flexible spending and HSA accounts
paid holidays
paid time off
employee assistance program
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementevent managementcrisis responsecounselingmentoringcoaching

Soft Skills

interpersonal skillspresentation skillscross-functional collaborationplanningcoordinationinitiativeemotional strengthconfidentiality

Certifications

Bachelor's degree