Facilities Operations Analyst

QTS Data Centers

FacOps Analyst I supports operational excellence, analyzing data and identifying improvement opportunities. Partnering with teams and managing budgets to drive process improvements in digital infrastructure.

Posted 4/16/2026full-timeCedar Rapids • Iowa, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

supports operational excellence by monitoring key processes, analyzing data, and identifying improvement opportunities
partners with internal teams and external vendors, manages and reconciles budgets, and creates reports to guide decision-making
contributes to process improvement projects, updates policies and documentation, and ensures efficient, high-quality operations across FacOps functions
reviews and analyzes company policies and operational processes
monitors and tracks process control points for critical operational processes
builds and maintains working relationships with any 3rd party providers, partners and vendors supporting operational processes
exports, combines, refines and analyzes datasets from business applications
visualizes data using charts, graphs, and reports to summarize findings for management
analyzes datasets and information to identify operational improvement opportunities
defines improvement project requirements by interviewing stakeholders, analyzing data and processes
tracks and reports status of project actions taken to drive improvements
recommends changes and updates written policies and procedures
collaborates across multiple teams to improve operational efficiency and quality end-to-end
crafts quality professional written communications and templates.

Requirements

What you’ll need

Bachelor of Science (BS) degree or equivalent professional experience
1+ years of experience managing, reforecasting, and reconciling budgets
3+ years of project management or related professional experience
Experience in data analysis, including use of Excel pivot tables, formulas, and charting
Proficiency with Microsoft Office Suite
Experience with, or willingness to learn, business applications and databases such as ServiceNow, ScienceLogic, and Salesforce, etc.

Benefits

Comp & perks

medical, dental, vision, life, and disability insurance
401(k) retirement plan
flexible spending and HSA accounts
paid holidays
paid time off
paid volunteer days
employee assistance program
tuition assistance
parental leave
military leave assistance
QTS scholarship for dependents
wellness program
other company benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisbudget managementproject managementExcel pivot tablesExcel formulasExcel chartingprocess improvementreportingpolicy updatesstakeholder analysis

Soft Skills

communicationcollaborationrelationship buildinganalytical thinkingproblem-solvingorganizational skillsattention to detaildecision-makinginterpersonal skillsadaptability

Certifications

Bachelor of Science (BS) degree