QTC Management, Inc.

Learning and Development Representative

QTC Management, Inc.

full-time

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $91,000 - $117,000 per year

Job Level

Lead

About the role

  • Design and deliver programs to train all levels of personnel
  • Develop tests and visual aids
  • Conduct training classes and develop criteria for evaluating effectiveness of training activities
  • Conduct orientation and job specific training for new team members
  • Train team members on VA compensation and pension disability worksheets and QTC report writing software
  • Develop training plans, calendars, and assist with training material development
  • Schedule training programs and ensure set up of materials and equipment in a timely and efficient manner
  • Update existing training procedures as necessary
  • Analyze, evaluate, and provide feedback related to training effectiveness
  • Test, evaluate, and offer feedback on new system updates
  • Provide operations support to team members as needed
  • Perform other duties and responsibilities as assigned

Requirements

  • Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education
  • 7 to 10 years of experience as a successful operational team member
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Proficient in medical terminology
  • Ability to work independently and in a team-oriented environment
  • Ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through
  • Must be flexible and adaptable to change
Benefits
  • Competitive compensation
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program designtest developmentvisual aids developmenttraining evaluationQTC report writing softwaretraining material developmenttraining schedulingsystem updates evaluationoperations support
Soft Skills
customer serviceverbal communicationwritten communicationindependent workteam collaborationorganizational skillsplanning skillscoordination skillsadaptabilityflexibility
Certifications
Bachelor's degree