QTC Management, Inc.

Licensed Call Center EAP Agent

QTC Management, Inc.

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide telephonic and chat-based support in a high-volume, 24/7 contact center environment
  • Conduct comprehensive assessments to identify participant needs related to EAP and work/life services
  • Offer consultation and resource referrals for areas including childcare, parenting, eldercare, education, legal and financial matters, employment concerns
  • Assess risk, respond to crisis situations, and provide appropriate intervention and de-escalation
  • Identify high-risk cases and facilitate referrals to appropriate community or clinical resources
  • Accurately document cases in accordance with organizational policies and professional standards
  • Conduct follow-up outreach and complete mandated reporting as required
  • Research and provide tailored referrals, tools, and educational materials
  • Support special projects and additional duties as assigned based on business needs

Requirements

  • Master’s degree from an accredited graduate program in a behavioral health–related field
  • Current, valid, and unrestricted counseling license or certification
  • Minimum of one year of related professional experience, preferably within an Employee Assistance Program
  • Demonstrated experience in counseling, social work, or mental health services
  • Ability to successfully pass all required background investigations
  • Knowledge of mandated reporting requirements related to child and elder abuse
  • Ability to maintain a private, secure, and confidential remote workspace with reliable high-speed wired internet access
Benefits
  • competitive compensation
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
counselingsocial workmental health servicescrisis interventionde-escalationrisk assessmentcase documentationmandated reportingresource referraleducational material research
Soft Skills
communicationinterpersonal skillsorganizational skillsproblem-solvingconfidentialityempathyadaptabilityteam collaborationtime managementcustomer service
Certifications
counseling licensecertification in behavioral health