QTC Management, Inc.

Customer Call Center Representative III

QTC Management, Inc.

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $18 - $21 per hour

Job Level

Junior

About the role

  • Provide clients with the highest level of customer service by determining their specific needs
  • Follow outlined department specific and company-wide processes and operating procedures
  • Triage client inquiries to determine if routing to other operational teams or escalation to leadership is necessary
  • Utilize and promote various tools and resources to provide efficient client friendly interaction
  • Accurately document all client inquiries within the applicable case management system
  • Demonstrate strong verbal and written communication skills
  • Manage multiple priorities in a fast-paced environment
  • Operate effectively both independently and as part of a team

Requirements

  • High School diploma, or equivalent (GED)
  • Level 2: 1+ years of call center/scheduling experience ($17.75 - $19.30)
  • Level 3: 3+ years of call center/scheduling experience ($19.31 - $21.34)
  • Ability to work various shifts and hours to cover multiple times zones (including holidays)
  • The ability to work as a team member as well as an individual contributor
  • Ability to follow standardized process workflow on a daily basis
Benefits
  • Competitive compensation
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunication skillsteamworkindependencetime managementprioritizationproblem-solving
Certifications
High School diplomaGED