Analyze, recommend, and design end-to-end Amazon Connect architecture
Create and deliver technical proposals and presentations aligned to the Amazon Connect architecture roadmap
Document Amazon Connect architecture, including architectural decisions and design artifacts
Coordinate projects with vendors to expand and enhance business-critical systems
Assist in the initial design and development of new applications surrounding Amazon Connect
Define product requirements and create high-level specifications, ensuring feasibility, functionality, and integration with existing systems and platforms
Translate business needs into long-term technical solutions
Gain a comprehensive understanding of requirements and effectively communicate them to software design teams
Work independently to design and develop Amazon Connect products or major enhancements to existing platforms
Write, maintain, evaluate, and communicate software engineering design documents and interface control documents (ICDs) to customers and engineers
Design, develop, and maintain code using .NET, Java, React, and Terraform
Analyze and troubleshoot legacy code that may have limited documentation
Adhere to sound software engineering practices and programming standards
Collaborate closely with other Amazon Connect engineers to establish and maintain service work practices and programming standards
May lead an Amazon Connect focused development team in the design of highly complex software systems
Act as the Amazon Connect technical expert, addressing systems integration, compatibility, and multi-platform challenges
Ensure project completion from a technical architecture perspective
Perform feasibility analyses for potential future projects and present recommendations to management
Perform other duties and responsibilities as assigned

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
2 years of relevant professional experience
Progressive experience designing and implementing Amazon Connect solutions
Strong experience in software development using .NET, Java, React, and Terraform
Experience designing and documenting software architecture, including design documents and interface control documents (ICDs)
Demonstrated ability to translate business requirements into scalable technical solutions
Strong understanding of systems integration, multi-platform environments, and legacy system modernization
Ability to work independently and manage technical responsibilities across multiple projects
If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Benefits

Health and Wellness programs
Income Protection
Paid Leave
Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

.NETJavaReactTerraformsoftware architecturedesign documentsinterface control documentssystems integrationlegacy system modernizationtechnical proposals

Soft Skills

independent workcommunicationproject managementcollaborationproblem-solvinganalytical skillstechnical leadershipfeasibility analysisbusiness requirements translationdocumentation

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Information TechnologyBachelor’s degree in EngineeringNACIPIVSMSTMS