QTC Management, Inc.

Customer Call Center Representative

QTC Management, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $18 - $21 per hour

Job Level

Junior

About the role

  • Handle customer inquiries and document all interactions
  • Provide callers with the highest level of customer service
  • Follow outlined department specific and company-wide processes and operating procedures
  • Triage client inquiries for routing or escalation
  • Utilize and promote various tools and resources for efficient interaction
  • Accurately document all client inquiries within the applicable case management system
  • Demonstrate strong verbal and written communication skills
  • Manage multiple priorities in a fast-paced environment
  • Operate effectively both independently and as part of a team

Requirements

  • High School diploma or equivalent (GED)
  • Level 2: 1+ years of call center/scheduling experience ($17.75 - $19.30)
  • Level 3: 3+ years of call center/scheduling experience ($19.31 - $21.34)
  • Ability to work various shifts and hours to cover multiple time zones (including holidays)
  • Ability to work as a team member as well as an individual contributor
  • Ability to follow standardized process workflow on a daily basis
  • Previous healthcare call center experience preferred
  • Proficient in relevant computer applications (i.e. call center phone systems, Electronic Scheduling software and case management software) with an ability to learn new software quickly
  • Excellent data entry and typing skills
Benefits
  • Competitive compensation
  • Health and Wellness programs
  • Income Protection
  • Paid Leave
  • Retirement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
call center experiencescheduling experiencedata entrytyping skillscase management softwareElectronic Scheduling software
Soft skills
customer serviceverbal communicationwritten communicationability to manage multiple prioritiesteamworkindependence
Certifications
High School diplomaGED