Provider Training Specialist
QTC Management, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $61,276 - $82,903 per year
Job Level
JuniorMid-Level
About the role
- Provide instructor-led training to providers of multiple specialties and other ancillary staff on Proprietary Software and client contractual requirements and expectations, to include just-in-time support, conference calls, WebEx sessions as needed
- Develop and update documentation related to end-user training consulting materials to incorporate new provider software features, implementation, information and methodology
- Review and test changes in lesson plans, workflows within the training environment. Alerts senior staff members and Instructional Designer of any
- Participate in collaborative meetings to discuss process improvements
- Provides detailed assessment of provider training progress and collaborates with the Provider Training Managers to strategize pathways for provider success
- Analyze data provided through Quality Compliance audits to develop a customized training plan for providers to address training gaps identified
- Contribute to and disseminate regular written communication updates, tip sheets, and formal/informal training to providers
- Serve as subject matter expert (SME) to participate in needs assessments process on behalf of providers and contribute to the development of system business requirements, developing and updating provider curricula and user acceptance testing (UATs) of provider applications
- Work with the Provider Training Managers and Instructional Designer to determine training needs for staff and providers including introducing new functionality, as well as remedial and refresher training
- Provide specialized training to end users outside of the normal scheduled training and off hours, as necessary
- Provide onsite and/or remote end user support for on-the-job training for designated specialties as well as during new system deployments and/or application upgrades
- Keep up to date with knowledge transfer of all client requirements, clinical and operational workflows and assigned provider curricula
- Develop strong partnerships and collaborative relationships with providers, business partners and staff
- Participate in departmental and company-wide projects
- Perform other duties and responsibilities as assigned
Requirements
- A bachelor’s degree from an accredited college in Healthcare Admin or related discipline, or equivalent experience/combined education
- Minimum of 2 years of experience as an Emergency Medical Scribe or similarly related experience
- Demonstrated success in the mentoring, coaching and teaching of others
- Demonstrated understanding of training methodologies
- Advanced verbal, presentation and written skills
- Proficiency in medical terminology
- If applicable, must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS)
Benefits
- competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Proprietary Softwaretraining methodologiesuser acceptance testing (UAT)medical terminology
Soft skills
mentoringcoachingteachingcommunicationcollaborationpresentation skillsanalytical skills
Certifications
bachelor’s degree in Healthcare AdminNACIPIVSMSTMS