Director

• Define and execute a digital strategy that scales student engagement and drives institutional conversions
• Develop, maintain, and communicate a clear product vision and multi-quarter roadmap aligned to business objectives
• Own the end-to-end student experience, from initial engagement to enrolment, across all QS channels and platforms
• Build, launch, and scale products informed by market trends, competitor analysis, and user insights
• Innovate in user journeys, personalisation, and matching using emerging technologies, including generative AI
• Apply scalable platform thinking, designing modular, extensible solutions to support future growth and integrations
• Ensure products meet legal, data privacy, and ethical AI standards
• Drive structured discovery processes, including market research, competitor analysis, and user interviews, to rapidly validate ideas
• Identify and target high-value student segments and safeguard QS’s high-value datasets while maximising AI-influenced search opportunities
• Establish formal innovation pipelines for rapid prototyping, experimentation, and commercialisation
• Incorporate global and inclusive design principles, ensuring solutions meet accessibility and localisation requirements
• Define product requirements and manage a clear, data-driven prioritisation process balancing customer value, business impact, and technical feasibility
• Implement and refine product development frameworks (e.g., Agile, Scrum, Kanban) to improve delivery speed and quality
• Manage product budgets and resource allocation; oversee back-end systems including CRM platforms and partner integrations
• Drive operational excellence in delivery processes, release management, and quality assurance
• Lead and mentor product managers and collaborate closely with technology leads to deliver rapid, data-driven improvements
• Facilitate alignment across marketing, sales, operations, and engineering; contribute to building a strong internal product culture
• Establish measurable success criteria, track performance using experimentation and behavioural data, and adjust strategy accordingly
• Coordinate go-to-market planning, product launches, post-launch analysis, and manage product lifecycle including retirement of underperforming features
• Identify, assess, and mitigate product, market, and operational risks; link product outcomes to commercial impact through ROI analysis and monetisation strategies
• Perform any other duties that fall within the scope and purpose of the role

Director, Digital Transformation – Product

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Insights Director

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Field Technical Director

Associate Scientific Director