QS Quacquarelli Symonds

Senior CRM Specialist, HubSpot

QS Quacquarelli Symonds

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

Senior

About the role

  • Act as the internal HubSpot owner, ensuring the platform supports all customer-facing teams across marketing, sales, service, and customer success
  • Translate business requirements into scalable HubSpot solutions, workflows, and system configurations
  • Define and maintain a HubSpot roadmap aligned with company growth and strategic goals
  • Monitor new HubSpot releases, evaluating and implementing features that improve efficiency and adoption
  • Oversee integrations between CRM, data enrichment, CPQ, and BI platforms
  • Lead discovery workshops with stakeholders to capture requirements and pain points
  • Build, optimise, and maintain workflows, automations, sequences, and reporting dashboards for sales, marketing, and leadership teams
  • Oversee data quality through cleansing, deduplication, enrichment, and governance
  • Manage integrations (native and custom) to ensure seamless data flow across systems
  • Deliver structured UAT/SIT testing pre-rollout and monitor adoption post-launch
  • Continuously improve lead management, pipeline visibility, and customer success handoffs
  • Deliver tailored training sessions, onboarding guides, and best-practice playbooks
  • Provide senior leadership with KPI, ROI, and system performance reporting
  • Ensure GDPR compliance and data management standards across the platform
  • Establish HubSpot usage guidelines and enforce best practice playbooks
  • Coach teams on HubSpot functionality and adoption of new features
  • Identify opportunities to automate and streamline processes across the customer journey
  • Explore AI and other innovations within HubSpot to improve efficiency
  • Monitor adoption metrics, proactively closing gaps in usage or reporting accuracy
  • Champion a culture of continuous learning and platform optimisation across the business.

Requirements

  • In depth HubSpot expertise across Sales Hub, Marketing Hub, Service Hub
  • Proven experience implementing and scaling HubSpot in mid-market or enterprise environments with some custom development
  • Strong workflow automation and process design experience within HubSpot
  • Data management expertise (imports, mapping, deduplication, cleansing, governance)
  • Analytical mindset with the ability to design, build advanced and interpret dashboards and performance reports such as forecasting, pipeline health, and GTM performance
  • Strong stakeholder management and communication skills
  • Experience delivering training and driving CRM adoption
  • Experience managing HubSpot integrations (native or API-based)
  • Even better, but not essential:
  • HubSpot certifications (Solutions Architecture, Marketing Software, Sales Hub Implementation)
  • Experience with HubSpot Operations Hub, advanced data sync, and custom workflows
  • Familiarity with APIs or iPaaS tools (Zapier, syncsmart)
  • Experience embedding AI into HubSpot workflows (forecasting, QA, content generation)
  • Change management or CRM adoption program experience.
Benefits
  • Competitive base salary
  • Access to an annual bonus scheme (for qualifying roles only)
  • 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
  • Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
  • Enhanced maternity and paternity leave
  • Generous pension through Royal London
  • Comprehensive private medical insurance and wellness scheme through Vitality
  • Access to QSmiles – a discount scheme that makes a significant difference
  • Cycle to work scheme
  • A vibrant social environment and multicultural and multinational culture
  • Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
  • A focus on welfare with mental health first aiders globally
  • Access to diversity and inclusion initiatives and groups
  • Strong recognition and reward programs – including quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
  • Support for volunteering and study leave
  • Free subscription to LinkedIn learning – with over 5000 courses
  • Options to join our outstanding global Mentorship programme

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HubSpotworkflow automationprocess designdata managementdashboard designperformance reportingCRM integrationcustom developmentAI integrationchange management
Soft skills
stakeholder managementcommunicationanalytical mindsettraining deliverycoachingcontinuous learningproblem-solvingadaptabilityleadershipcollaboration
Certifications
HubSpot Solutions ArchitectureHubSpot Marketing SoftwareHubSpot Sales Hub Implementation