Customer Care Manager – Account Management, Security & Administration

Qonto

Customer Care Manager addressing client support tickets for the French market at Qonto. Engaging in problem-solving and collaborating with Product and Tech teams.

Posted 7/15/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer-facing experience with a focus on problem-solving and effective communication in both French and English. Proficient in utilizing AI tools and improving workflows to enhance client support and operational efficiency.

Highest-signal resume keywords

Customer-Facing ExperienceBilingual CommunicationProblem-Solving SkillsAI Tool UtilizationCRM Workflow Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Sharp Written CommunicationCuriosityFlexibility

Industry Keywords

Client SupportAccount Activity InvestigationTransaction History AnalysisCross-Functional CollaborationInternal Database Management

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Own client tickets end-to-end: Solve problems across chat, email, and occasional video calls for non-VIP clients in the French market.
Dig into the details: Investigate account activity, company profiles, and transaction history to find the right answer, not just a quick one.
Go beyond the obvious fix: Proactively recommend products or solutions based on what each client actually needs.
Partner with Product and Tech: Help resolve bugs and feature requests that need cross-functional problem-solving.
Fix what's broken around you: Contribute to "broken windows" projects like improving CRM workflows or building better internal databases.

Requirements

What you’ll need

Customer-facing experience: You've worked directly with clients before, in customer care or a similar role.
Sharp written communication: You write clearly and professionally in French and English, across chat, email, and calls.
A natural problem-solver: You enjoy untangling tricky, ambiguous situations rather than escalating them.
Curiosity that drives learning: You're comfortable reading documentation and figuring things out independently.
AI-fluent mindset: You're keen to use AI tools to work faster and rethink how the job gets done, not just to tick a box.
Flexible availability: You're comfortable working outside of standard office hours and on weekends when clients need support.

Benefits

Comp & perks

Real specialization, fast: Move beyond foundation-level work within months as you build full-scope expertise.
Trust-based autonomy: Once trained, you'll own your tickets and projects without anyone looking over your shoulder.
A clear path forward: Foundation work here can lead into product, project ownership, or other specialized tracks.
Hands-on mentorship: You'll be coached directly by senior teammates invested in your growth.