Lead Quality, Knowledge

Qonto

Lead Quality & Knowledge in Customer Care function at Qonto. Responsible for quality standards, training, and knowledge management.

Posted 7/3/2026full-timeParis • 🇫🇷 FranceSeniorWebsite

About the role

Key responsibilities & impact

Set and calibrate quality standards
Build the training system
Own knowledge management end-to-end
Be the quality railguard for AI
Turn quality data into action

Requirements

What you’ll need

Experience in Customer Care
Strong analytical skills
Familiarity with quality assurance methodologies
Understanding of knowledge management systems
Ability to work with AI tools

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Qonto Website LinkedIn All Job Openings 501 - 1000 employees 💰 $500k Grant on 2022-10 Qonto is the leading European business finance solution. It simplifies everything from everyday banking and financing, to bookkeeping and spend management. Qonto energizes SMEs and freelancers so that they can achieve more. Lead Quality, Knowledge Job not on LinkedIn 🔥 12 minutes ago 🏢🏡 Paris – Hybrid ⏰ Full Time 🟠 Senior 🗣️🇫🇷 French Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Set and calibrate quality standards
Build the training system
Own knowledge management end-to-end
Be the quality railguard for AI
Turn quality data into action 🎯 Requirements
Experience in Customer Care
Strong analytical skills
Familiarity with quality assurance methodologies
Understanding of knowledge management systems
Ability to work with AI tools Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Projeteur Dessinateur – Fluides, Electricité, CVC, Plomberie 🔥 20 hours ago Euroelec-SmartEnergy 2 - 10 ⚡ Energy 🤝 B2B Website LinkedIn All Job Openings Dessinateur - Projeteur Fluides au sein d'Euroelec-Smart Energy. Participation à des projets innovants dans le domaine des énergies durables à Paris. 🏢🏡 Paris – Hybrid 💵 €35k - €38k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇫🇷 French Required Buyer 🕒 Yesterday IS@TALENT 1 - 10 🎯 Recruiter Website LinkedIn All Job Openings Acheteur expérimenté pour une entreprise en forte croissance dans le secteur des Data Centers, gérant le cycle d'achats. Travail collaboratif avec des équipes transversales et amélioration des processus d'achats. 🏢🏡 Paris – Hybrid 💵 €60k - €65k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇫🇷 French Required Client Delivery Lead – Migrations 🕒 2 days ago Kraken 201 - 500 ⚡ Energy ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Client Delivery Lead responsible for managing client projects in technology transformation and migrations. Joining a tech organization focused on creating sustainable energy systems. 🏢🏡 Paris – Hybrid ⏰ Full Time 🟠 Senior 🗣️🇫🇷 French Required Senior Commercial Effectiveness Specialist 🕒 3 days ago Grifols 10,000+ employees 🧬 Biotechnology ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Senior Commercial Effectiveness Specialist leveraging market data for improved healthcare sales performance at Grifols. Key responsibilities include KPI optimization and strategic partnership with sales and marketing teams. 🏢🏡 Paris – Hybrid ⏰ Full Time 🟠 Senior 🗣️🇫🇷 French Required Acheteur·euse Technique Industriel·le 🕒 June 25 Lunii 51 - 200 📚 Education 🔧 Hardware 📱 Media Website LinkedIn All Job Openings Acheteur·euse Technique Industriel·le managing supplier relationships and product sourcing for Lunii. Collaborating with production and development teams to ensure seamless operations. 🏢🏡 Paris – Hybrid 💰 $11.5M Venture Round - Lunii on 2023-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇫🇷 French Required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

Strong Analytical Skills