Team Lead – Social Care, Internal Support

Qonto

Team Lead for Social Care & Internal Support building Qonto's new customer care team. Focus on social media, incident support, and client escalations in Spain.

Posted 7/3/2026full-timeBarcelona • 🇪🇸 SpainSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building operating models from scratch and leading teams to deliver high-quality support across social media platforms. Proficient in handling sensitive escalations and coordinating stakeholders effectively during urgent situations.

Highest-signal resume keywords

Team LeadershipSocial Media SupportSensitive Escalation ManagementOperating Model DevelopmentStakeholder Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

SlackTrustpilotGoogle Reviews

Industry Keywords

Social CareEnd-to-End SupportReal-Time CoordinationNon-Standard ChannelsFast Diagnosis

About the role

Key responsibilities & impact

Own Social Care end-to-end
Handle sensitive escalations
Be the real-time lifeline for frontline teams
Close the loop on reviews
Build the operating model from scratch

Requirements

What you’ll need

Lead team to deliver fast, high-quality support across social media
Handle sensitive escalations from non-standard channels
Diagnose fast, coordinate the right stakeholders
Run Slack-based internal support during urgent situations
Monitor Trustpilot and Google Reviews
Build operating model from scratch.

Benefits

Comp & perks

Qonto processes personal data to assess your application
Your data is kept for up to 2 years in our candidate pool
No third-party platforms or agencies that request payment from candidates
Recruitment scams advisory.