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Qonto

Team Lead – Social Care, Internal Support

Qonto

Team Lead for Social Care & Internal Support building Qonto's new customer care team. Focus on social media, incident support, and client escalations in Spain.

Posted 7/3/2026full-timeBarcelona • 🇪🇸 SpainSeniorWebsite

About the role

Key responsibilities & impact
  • Own Social Care end-to-end
  • Handle sensitive escalations
  • Be the real-time lifeline for frontline teams
  • Close the loop on reviews
  • Build the operating model from scratch

Requirements

What you’ll need
  • Lead team to deliver fast, high-quality support across social media
  • Handle sensitive escalations from non-standard channels
  • Diagnose fast, coordinate the right stakeholders
  • Run Slack-based internal support during urgent situations
  • Monitor Trustpilot and Google Reviews
  • Build operating model from scratch.

Benefits

Comp & perks
  • Qonto processes personal data to assess your application
  • Your data is kept for up to 2 years in our candidate pool
  • No third-party platforms or agencies that request payment from candidates
  • Recruitment scams advisory.

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