Customer Onboarding Officer, German Market

Qonto

Customer Onboarding Manager assisting German business clients with complex inquiries during their onboarding process. Supporting them in setting up accounts and navigating through documentation efficiently.

Posted 4/27/2026full-timeBelgrade • 🇷🇸 SerbiaJuniorWebsite

About the role

Key responsibilities & impact

Handle complex customer inquiries: You manage demanding cases related to company formation, account validation, and customer communication with a high degree of care and precision.
Support customers during the onboarding phase: You assist customers with questions about company formation, share capital payments, and account activation, ensuring clear, prompt, and reliable solutions.
Use knowledge bases efficiently: You confidently navigate our knowledge databases to find accurate information and provide competent guidance to customers.
Prioritize critical customer issues: You handle sensitive or urgent cases—especially those related to account validation—with special attention and ensure issues are resolved promptly.
Contribute to continuous improvement: You identify patterns in customer inquiries, share relevant insights with the team, and help improve our processes and the overall customer experience.

Requirements

What you’ll need

At least one year of experience in a customer-facing role, ideally in finance, operations, or the services sector.
Fluent German with excellent grammar, spelling, and punctuation. Good English skills may also be required.
You communicate empathetically, professionally, and in a solution-oriented manner, even in challenging situations.
You work precisely and carefully, particularly when handling complex cases and regulated processes.
You remain calm under high workload, prioritize tasks effectively, and stay focused on delivering solutions.

Benefits

Comp & perks

Dynamic international environment with colleagues from around the world and regular team-building events.
Flexible work arrangement with two in-office days per week and the option to work remotely.
Varied challenges with changing ticket volumes and complex inquiries throughout the onboarding process.
A young, motivated team that supports one another and grows together.
Continuous learning opportunities in a fast-paced fintech environment.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer communicationempathyprofessionalismsolution-orientedattention to detailcalm under pressuretask prioritizationfocus on solutions