Qonto

Customer Loyalty – Community Builder

Qonto

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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About the role

  • Design scalable experiences for a large base of satisfied customers using multiple levers (CRM, events, community, ambassador program, swag, videos…) — including solutions for busy entrepreneurs who don’t have time to join a community.
  • Build an à la carte engagement model for customers who want to participate (e.g., product feedback, referrals/affiliate, testimonials & social content, event co-hosting).
  • Leverage and grow our two key communities: the Ambassador Program with over 1,000 members and StrongHer, our community for women entrepreneurs.
  • Run experiences and events (online and onsite, including regional events) that create strong brand moments.
  • Amplify social proof by turning customer experiences into high-performing content for Qonto and clients’ channels.
  • Partner with Brand, Social, CRM, Product, and Customer teams to deliver cohesive end-to-end experiences and measure impact.

Requirements

  • 5+ years of experience building customer engagement programs at scale (high volumes, strong operational rigor).
  • Entrepreneurial or freelance experience is a plus.
  • Skilled at audience segmentation and offering multiple ways to engage, from low‑effort to high‑commitment.
  • Creative and up to date on what works (CRM strategy, event formats, creator-led growth, social mechanics).
  • Structured and reliable: logistics, timelines, budgets, stakeholder management.
  • Comfortable being scrappy and hands-on, testing and iterating quickly.
  • Fluent in French and English.
Benefits
  • Recruitment scams are on the rise: we will never work with third-party platforms or agencies that request payment from candidates.
  • Unlimited access to best-in-class AI tools — Claude Code, Cursor, Copilot, Dust, and Notion AI.
  • A discrimination-free hiring process because we believe the best teams are built on merit.
  • Autonomy and ownership: team members are encouraged to be hands-on, including writing campaigns and managing projects independently.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer engagement programsaudience segmentationCRM strategyevent formatscreator-led growthsocial mechanicslogistics managementbudget managementstakeholder managementtesting and iterating
Soft Skills
entrepreneurial mindsetcreativitystructuredreliablehands-onadaptabilitycommunicationcollaborationproblem-solvingtime management