Qohash

Bilingual Technical Account Manager – AI

Qohash

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

AWSAzureCloudNode.js

About the role

  • Architect AI-integrated deployments: Design and support Qostodian implementations that connect to customer agent fleets, MCP-enabled tools, and autonomous security workflows—not just standalone installations
  • AI-accelerated customer success: Use LLMs, automation, and agentic tools to diagnose issues, generate configuration scripts, create custom integrations, and reduce resolution time from days to hours
  • Navigate complex enterprise architectures: Understand multi-cloud, hybrid, and agentic infrastructure where Qostodian is one node in a larger autonomous security ecosystem
  • Proactive technical guidance: Anticipate integration challenges, API changes, and architectural bottlenecks before they impact customers; provide best practices for MCP-based workflows
  • Bridge technical depth and business outcomes: Translate agentic architecture benefits into risk reduction metrics, compliance wins, and operational efficiency gains for executive audiences
  • Continuous learning and experimentation: Actively test emerging AI tools, agent frameworks, and integration patterns; bring insights back to Product and Engineering teams
  • Collaborate cross-functionally: Work with Support, Product, and Engineering to resolve complex issues, influence roadmap based on architectural trends, and share AI-driven workflow innovations
  • Drive renewals and expansion: Monitor customer health in high-complexity environments, identify growth opportunities enabled by AI capabilities, and support strategic account expansion
  • Conduct business reviews: Present technical architecture evolution, AI-driven value delivery, and roadmap alignment to ensure long-term customer success

Requirements

  • Bilingual in English and French (professional level fluency in both languages)
  • A strong alignment with our core values (preference for those with genuine start-up, high growth, ser A, B, C or high velocity company experience)
  • 5+ years of experience as a Technical Account Manager, Solutions Engineer, or Customer Success Engineer supporting complex enterprise SaaS environments
  • 3+ years of hands-on experience with cloud platforms (M365, Azure, AWS), IT infrastructure, or security tools in integrated or multi-system environments
  • 3+ years of experience in Customer Success, Implementation, or Project Management roles involving autonomous execution and cross-team coordination
  • Demonstrated ability to manage multiple complex customer relationships simultaneously
  • Strong presentation and communication skills across executive and technical audiences
  • Proficiency with modern productivity tools and demonstrated openness to AI-assisted or automation-driven workflows
  • Bachelor's degree in a technical field or equivalent practical experience
Benefits
  • Enjoy up to six weeks of paid time off annually—because we value your work-life balance
  • Comprehensive health benefits, including:
  • Life insurance
  • Short- and long-term disability
  • Paramedical and telemedicine services
  • Health Spending Account (HSA)
  • Work with cutting-edge AI tools and automation to do your best work
  • Join a mission-driven team protecting the world's most sensitive data
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI integrationLLMsautomationAPI managementcloud platformsM365AzureAWSSaaS environmentsproject management
Soft Skills
bilingual communicationpresentation skillscross-functional collaborationcustomer relationship managementproactive guidanceproblem-solvingtechnical translationcontinuous learninginfluencing skillsadaptability