Qodea

Customer Success Manager

Qodea

full-time

Posted on:

Location Type: Hybrid

Location: Iași • 🇷🇴 Romania

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • What You’ll Do
  • - Build trusted relationships with key customer stakeholders by acting as their strategic partner throughout the managed services lifecycle.
  • - Own the delivery of contracted services, ensuring that all agreed deliverables are met in line with the service scope, timelines, and quality standards.
  • - Lead customer onboarding to ensure a clear understanding of contract scope, service expectations, and the path to first impact.
  • - Develop and maintain Joint Success Plans that align customer goals with service outcomes, driving accountability and shared success.
  • - Collaborate closely with Sales and internal teams to identify and support retention, expansion, and upsell opportunities within key accounts.
  • - Monitor service delivery and customer sentiment proactively, resolving issues and risks before they escalate.
  • - Act as the escalation point for both the customer and internal teams
  • - Track and contribute to key customer success metrics (e.g. NPS, CSAT, retention, usage growth) to measure and communicate impact.
  • - Coordinate with Support teams to ensure a seamless experience and add value through proactive issue resolution and shared insights.

Requirements

  • What You’ll Need to Succeed
  • - Demonstrable ability to present complex technical information clearly to both technical and non-technical audiences.
  • - Strong negotiation skills and emotional intelligence to foster positive stakeholder relationships.
  • - Proven active listening and conflict resolution skills to effectively address customer needs.
  • - Demonstrated project management skills, with a track record of meeting targets while managing multiple customers and workstreams.
  • - Extensive experience delivering services to enterprise customers, particularly in cloud computing and related technologies.
  • - Excellent analytical and troubleshooting skills for issue identification, reproduction, and data gathering.
  • - Proficiency in understanding the technical aspects of Google Cloud and the Workspace Platform, enabling you to act as a bridge between engineering teams and customer business functions.
  • - A natural curiosity for applying technology to solve complex problems.****
Benefits
  • **Financial:**
  • - Competitive base salary.
  • - Discretionary company bonus scheme.
  • - Employee referral scheme
  • - Meal Vouchers
  • **Health & Wellbeing:**
  • - Health Care Package
  • - Life and Health Insurance
  • - Bookster
  • **Time Off & Flexibility: **
  • - 28 days of annual leave
  • - Floating bank holidays
  • - An extra paid day off on your birthday.
  • - Ten paid learning days per year.
  • - Flexible working hours
  • - Sabbatical leave (after 5 years).
  • - Work from anywhere (up to 3 weeks per year).
  • **Development & Recognition: **
  • - Industry-recognised training & certifications.
  • - Bonusly: employee recognition and rewards platform.
  • - Clear opportunities for career development.
  • - Length of Service Awards.
  • **Extra Perks:**
  • - Regular company events.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementanalytical skillstroubleshooting skillscloud computingGoogle CloudWorkspace Platformcustomer success metricsNPSCSATissue resolution
Soft skills
negotiation skillsemotional intelligenceactive listeningconflict resolutionrelationship buildingcommunication skillscollaborationaccountabilitycuriositystakeholder management