Trust & Safety Specialist – E-Commerce

qode.world

Trust & Safety Specialist overseeing fraud management and risk control at E-commerce platform in Hanoi. Leading a team and collaborating on compliance and trademark protection.

Posted 7/8/2026full-timeHa Noi • 🇻🇳 VietnamMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityPythonSQL

About the role

Key responsibilities & impact

Oversee fraud management, risk control, and compliance operations.
Define risk appetites, build and optimize risk models, and ensure trademark protection.
Lead a team of specialists to mitigate risks (fraud/security/financial/compliance) on Platform Ecommerce.
Define, monitor, and challenge fraud risk appetite and effectiveness of preventive controls.
Identify early signs of fraud and platform security risks to implement countermeasures.
Utilize data-driven approaches to build, evaluate, and optimize risk models.
Leverage data and analytical tools to detect fraud patterns and propose preventive measures.
Establish a framework for audits to review models, processes, and policies.

Requirements

What you’ll need

Minimum 3 years of experience in Fraud Management / Risk / Compliance, preferably in E-commerce, Fintech, Payment, or Cross-border trade.
Strong knowledge of fraud detection, KYC, payment risk, order review, and trademark/IP compliance on Ecommerce platform.
Proficiency in data analysis (SQL, Python, Power BI) and fraud monitoring tools is a plus.
Excellent problem-solving and decision-making skills in fast-paced, high-pressure settings.
Excellent communication and cross-functional collaboration skills.
Professional certifications (e.g. Fraud Risk Management, Certified Fraud Examiner (CFE), FRM, CFA, Cybersecurity) would be advantageous.
Experience in risk management at e-commerce/platform companies is a strong plus.
Previous experience in team management is a plus.

Benefits

Comp & perks

Competitive monthly NET salary, transparent and fully take-home
Up to 16 months’ salary per year, including a 13th-month salary, quarterly incentives, and annual performance bonuses.
12 days of paid annual leave, in addition to public holidays
Flexible working hours, Monday to Friday – weekends are fully yours
Annual health check-ups
Social insurance coverage in compliance with Vietnamese labor regulations
Company-sponsored sports clubs to support both physical and mental well-being
Regular company trips and team bonding activities
Clear and accelerated career development and promotion pathways
Work in a modern, open, and empowering environment where individuality is respected and potential is nurtured

ATS Keywords

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Hard Skills & Tools

Fraud DetectionRisk ManagementKYCPayment RiskOrder ReviewTrademark ComplianceSQLPythonPower BIFraud Monitoring Tools

Soft Skills

Problem-SolvingDecision-MakingCommunicationCollaboration

Certifications

Fraud Risk ManagementCertified Fraud Examiner (CFE)FRMCFACybersecurity